About brighthush
brighthush is a pioneering data platform company and the world’s leader in health data exchange. Our mission is simple yet profound: empower every healthcare decision with the right data, at the right time, in the right format. By harnessing the largest and most diverse health data network in the United States, we enable life‑savers to make informed choices, streamline care delivery, and accelerate medical research. Trusted by leading life‑sciences firms, government agencies, and pay‑for‑care organizations, brighthush is at the forefront of transforming raw data into actionable insights.
When you join brighthush, you become part of a high‑performing, values‑driven team that tackles some of healthcare’s most complex challenges with technology‑forward solutions. Our culture thrives on diversity of thought, continuous learning, and a shared commitment to improving patient outcomes worldwide.
Position Overview
We are seeking a dedicated Remote CPC Processor Customer Support professional to join our dynamic call center team. This full‑time, remote role operates Monday through Friday, 8 a.m. to 4:30 p.m. Eastern Standard Time, and requires a proactive, detail‑oriented individual who excels in a high‑volume production environment.
Key Responsibilities
- Handle inbound calls from patients, insurance companies, and attorneys, providing accurate and timely medical record status updates.
- Process medical record requests efficiently, ensuring compliance with all regulatory and privacy standards.
- Document all interactions and data accurately across multiple platforms, utilizing dual‑monitor setups for optimal workflow.
- Maintain high levels of customer satisfaction by delivering clear, empathetic, and professional communication.
- Collaborate with cross‑functional teams—including data analysts, compliance officers, and IT support—to resolve complex inquiries.
- Adhere to established quality metrics, including call handling time, first‑contact resolution, and accuracy rates.
- Participate in ongoing training and development programs to stay current with industry best practices and platform updates.
Essential Qualifications
- High school diploma or equivalent; associate’s degree preferred.
- Minimum of 1–2 years of experience in a call center, customer support, or medical records processing environment.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience using dual‑monitor setups.
- Excellent verbal and written communication skills, with a professional and courteous tone.
- Ability to manage multiple tasks simultaneously while maintaining meticulous attention to detail.
- Comfortable working in a fast‑paced, high‑volume production environment.
- Basic understanding of healthcare data privacy regulations (HIPAA, HITECH) is a plus.
Preferred Qualifications
- Experience with medical record request workflows or health data platforms.
- Familiarity with call center software (e.g., NICE, Genesys, or similar).
- Knowledge of insurance billing codes and terminology.
- Previous experience in a remote or virtual work setting.
- Strong analytical and problem‑solving skills.
Skills & Competencies
- Customer‑Centric Mindset: Passion for helping patients and stakeholders navigate complex data requests.
- Technical Aptitude: Quick learner of new software and data platforms.
- Time Management: Efficiently prioritizes tasks to meet daily targets.
- Team Collaboration: Works seamlessly with colleagues across departments.
- Adaptability: Thrives in a constantly evolving environment and embraces change.
- Integrity & Confidentiality: Upholds the highest standards of data privacy and ethical conduct.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote CPC Processor Customer Support, you will:
- Receive a comprehensive onboarding program that includes virtual training, job shadowing, and mentorship from seasoned professionals.
- Gain exposure to multiple facets of our data platform, from data ingestion to analytics, broadening your skill set.
- Participate in continuous learning initiatives, such as webinars, certifications, and cross‑functional projects.
- Be considered for future roles in data operations, compliance, or customer success based on performance and interests.
Work Environment & Company Culture
brighthush champions a culture of inclusion, innovation, and work‑life balance. Key highlights include:
- Fully remote work model with flexible scheduling within core hours.
- Collaborative virtual team meetings and informal “coffee chats” to foster community.
- Commitment to diversity, equity, and inclusion, with ongoing training and employee resource groups.
- Open communication channels with leadership, ensuring your voice is heard.
- Regular recognition programs celebrating individual and team achievements.
Compensation & Benefits
We offer a competitive hourly rate ranging from $15 to $18.32 USD, commensurate with experience and responsibilities. In addition to base pay, you will enjoy:
- Paid time off (PTO) for vacation, sick leave, and personal days.
- Comprehensive health, vision, and dental insurance plans.
- 401(k) retirement savings plan with company match.
- Tuition assistance for approved professional development courses.
- Company‑provided equipment, including a laptop, dual monitors, and a virtual phone system.
- Health and safety support, including required screenings and vaccinations.
Health & Safety Requirements
To ensure the safety of our patients and team members, many of our clients require post‑offer health screenings and proof of completion of vaccinations such as flu shot, Tdap, and COVID‑19. Exemptions may be considered on a case‑by‑case basis for medical contraindications, pregnancy, or religious reasons. Please review our for more details.
Equal Opportunity Employer
brighthush is proud to be an Equal Employment Opportunity employer Apply for this job