Note: The job is a remote job and is open to candidates in USA. Intelliswift, an LTTS Company, is seeking a Content Strategist III to create, manage, and optimize Help Center and customer support content for a global technology organization. The role supports product and feature launches, develops clear technical and educational guidance, collaborates with cross-functional stakeholders, and improves content performance and self-service success.
Responsibilities
- Create, edit, and publish Help Center and support content in clear, concise, user-friendly language
- Develop and maintain technical, educational, and troubleshooting content for customers and end users
- Support product and feature launches through timely content creation and content updates
- Manage multiple content projects and concurrent launch schedules across different subject areas
- Collaborate closely with Product, Engineering, Marketing, Support, Operations, and other stakeholders
- Review and incorporate stakeholder feedback while maintaining content quality and consistency
- Conduct content audits and identify opportunities to improve user experience and self-service success
- Ensure content aligns with editorial standards, style guides, and accessibility best practices
- Monitor content performance and recommend improvements based on user feedback and business needs
- Coordinate localization efforts and support multilingual content publishing when applicable
Skills
- 3+ years of experience in digital content writing, editing, and content management
- Experience creating and maintaining Help Center, knowledge base, support, or technical documentation
- Hands-on experience using content management systems (CMS) and working with HTML
- Strong writing, editing, and proofreading skills with exceptional attention to detail
- Experience collaborating with cross-functional stakeholders to deliver public-facing content
- Proven ability to manage multiple projects and meet aggressive publishing deadlines
- Strong organizational, communication, and project management skills
- Ability to work independently with minimal supervision
- Experience writing technical documentation, user guides, FAQs, troubleshooting articles, or educational content
- Experience supporting product launches and go-to-market initiatives
- Experience within a technology company or digital-first organization
- Familiarity with localization workflows and multilingual content strategies
- Knowledge of content governance, content audits, and content optimization practices
- Experience leveraging AI-powered tools to support content creation, review, analysis, or content improvement workflows
Company Overview
Company H1B Sponsorship