Note: The job is a remote job and is open to candidates in USA. Guild Mortgage Company is a mortgage banking firm dedicated to serving homeowners and buyers through affordable home financing and professional service. The Content Specialist creates, maintains, and improves training content for retail sales teams, collaborating with training, marketing, operations, Salesforce, and other internal teams. The role develops materials such as job aids, knowledge articles, SharePoint resources, slide decks, videos, and e-learning courses.
Responsibilities
- Content creation: Develop and maintain engaging, informative, and on-brand training content that caters to various learning This may include, but is not limited to new hire training materials, knowledge articles, SharePoint sites and resources, and content to support internal communication
- Content maintenance: Regularly review and update all training materials to support campaigns, system enhancements, sales strategies and best practices, and company regulatory updates
- Content accessibility: Find ways to ensure that materials are easily accessible to employees in our LMS, SharePoint and other appropriate channels
- Collaboration: Work closely with internal communication specialists to support announcements with appropriate job aids, images and knowledge articles. Work with subject matter experts from training and marketing teams to gather content requirements and ensure accuracy in messaging
- Quality assurance: Conduct regular reviews and quality checks to ensure accuracy, consistency and effectiveness of training content
- Feedback integration: Gather feedback from trainers and teammates to make necessary adjustments and improvements to training programs and materials
Skills
- Bachelors Degree directly in a relevant field (Communications, Marketing, Education, Instructional Design) or equivalent, required
- Minimum three years total work experience in positions with responsibility for processing mortgage foreclosures associated documents and timelines
- Minimum two years' experience in the mortgage industry
- Minimum three years' experience in content creation or training/education related role
- Proven experience in content development and instructional design
- Strong writing, editing, and visual design
- Proficiency in using content authoring tools, learning management systems, and multimedia software
- Works with a strong sense of urgency and responsiveness
- Passionate about delivering excellence in customer service
- Proficiency with data entry, PDF software programs, Microsoft Word, Excel, and PowerPoint required
- Excellent verbal and written communication skills required
- Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
- Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
- Preferably in the mortgage or financial services industry
- Experience with video editing and ADA standards preferred
Benefits
- Medical
- Dental
- Vision
- Life insurance
- AD&D
- LTD
- 401(k) with employer match
- Remote work arrangement
Company Overview