Note: The job is a remote job and is open to candidates in USA. LTM is seeking a Content Operations Specialist who is experienced and passionate about digital video and VOD. The role involves overseeing video-related initiatives, focusing on content publishing, issue resolution, and escalation.
Responsibilities
- Utilize video management and publishing tools to resolve VOD playback and publishing issues while working with Quality Assurance and Publishing teams
- Analyze video performance across mobile and OTT tools services to discover, investigate, escalate issues
- Take part in the support of high profile content launches
- Contribute to the management of video distribution and infrastructure, including integration into client websites, mobile websites, mobile and emerging platform applications
- Ability to operate independently, juggle multiple tasks and projects simultaneously in a results-oriented environment
- Additional other duties and roles, as assigned
Skills
- Experience in VOD publishing and knowledge of VOD encoding & video formats
- Knowledge of Caption formats, Video Containers/Codecs, Audio Codecs and layouts
- Experience in an OTT/Video Streaming/Network Operations environment
- Ticketing system familiarity (Jira, Zendesk, ServiceNow or similar methods for support tickets
- Must be self-motivated, entrepreneurial, and detail-oriented with a strong desire to learn
- Live and On Demand publishing experience
- Strong technical skills - a problem solver with a passion for developing solutions and processes to address complex problems
- Excellent verbal and written communication skills
- Video publishing issue support and escalation experience
- Understanding of broadcast signal chains
- Python or similar experience running programs from a terminal
- Agile / Scrum Certified
- Experience working with the Platform MPX, Conviva, NewRelic, Interra Systems
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