Note: The job is a remote job and is open to candidates in USA. Tenna is seeking a creative and collaborative Content Manager to shape customer engagement and product content across written and video formats. The role leads content creation, develops customer and employee training materials, collaborates with cross-functional teams, analyzes performance metrics, and supports email campaigns and content strategy.
Responsibilities
- Lead the charge as the primary creator, authoring content in both written and video formats
- Develop and refine customer training content. Collaborate effectively with additional resources as required
- Collaborate with cross-functional teams, such as Engineering, Product, Customer Success, and Sales, to infuse content with diverse expertise and perspectives
- Proactively seek and integrate feedback from stakeholders to continually enhance content quality
- Meet with Customer end users in person and virtually to determine needs (scope) of custom training content
- Assist in creating content tailored to employees and internal training needs
- Continuously analyze content performance metrics, utilizing data-driven insights to optimize content quality and strategy
- Generate innovative content ideas aligned with company goals and industry trends to ensure fresh and engaging materials
- Contribute to creating email templates and campaigns, ensuring precision, accuracy, and clarity in all content
- Actively participate in planning meetings, infusing discussions with valuable insights to drive the content strategy forward
Skills
- Bachelor's degree in business, marketing, or digital technologies required or equivalent work experience
- 4+ years of experience in content writing, editing, and finalization for educational purposes, and/or marketing and sales, particularly in technical subjects
- Strong writing and editorial skills, crafting content that resonates with diverse audiences
- Proficient in leveraging narratives and storytelling to build customer loyalty and awareness
- Demonstrated project management prowess, ensuring smooth content creation processes
- Experience collaborating with internal stakeholders and cross-functional teams, fostering productive relationships
- Skilled in Design and Authoring Programs, such as Adobe InDesign, Articulate, VEED, and LMS platforms
- Collaborative mindset, working closely with the other department teams on technical content, video creation, graphics, and more
- Ability to collaborate across Engineering, Product, Customer Success, Marketing, and Sales departments
- Travel is required. Up to 20%
Benefits
- Remote – nationwide.
- Opportunities for growth and personal development within a highly dynamic team.
- Benefit coverage begins on the first date of employment.
- Dependent Care offered.
- 401k match.
- Employee referral bonuses.
Company Overview