Note: The job is a remote job and is open to candidates in USA. UMB Bank is a financial institution that manages consumer credit and debit card solutions for retail customers and business partnerships. As a Consumer Card Product Manager, you will lead the development and management of strategies to improve and grow consumer card offerings while collaborating with internal teams and external partners to ensure compliance and profitability.
Responsibilities
- Develop, justify via business case, implement and manage product strategies that support long term, sustainable growth for our consumer card portfolios
- Develop and maintain a prioritized roadmap across all consumer card products, balancing business priorities, customer needs and technical dependencies
- Partner with finance and analytics teams to leverage and interpret data for use in the development, business justification, optimization and execution of product strategies
- Monitor and analyze product performance KPIs, customer feedback and market trends to identify areas for improvements and opportunities for growth
- Deliver tailored solutions by effectively navigating the unique needs of diverse customer segments, such as mass market, cobrand partners, and private banking clients
- Establish and maintain relationships with internal and external partners to support the growth and wellbeing of UMB’s card programs
- Collaborate cross-functionally with internal teams such as marketing, finance, IT, fraud, legal, compliance, risk management, operations, sales and servicing to leverage collective expertise, achieve shared goals, overcome pain points, enhance products, coordinate efforts and ensure successful execution of strategies
- Contribute strategic insights and forward-thinking ideas to continuously evolve and improve UMB’s card product offering and customer experience
- Establish frameworks to track rollout progress, adoption metrics and business outcomes across all enhancements
- Present product development initiatives to senior-level management and articulate how these initiatives support the banks’ overarching strategic objectives
- Provide support to partners and assist with customer servicing inquiries, concerns and issues promptly and effectively
Skills
- A Bachelor's Degree in a related field and at least 5 years of full lifecycle product development experience OR any combination of education and experience that would provide an equivalent background
- At least 2 years of Consumer Credit Card and/or Debit Card experience
- Experience with digital consumer products, product management, product sales/marketing or project management (including product launch) and an understanding of card product ecosystems and infrastructure
- A strategic and goal-oriented focus with a proven track record of conceptualizing, developing, and optimizing products across the entire lifecycle to drive maximum business impact
- Led cross-functional teams, spearhead inter-departmental collaboration and united stakeholders across various levels of the organization to achieve shared goals
- Strong understanding of expense and revenue drivers as they relate to banking
- Skilled in managing difficult situations and relationships with clients and vendors
- Experience in interpreting market and financial insights to make data-driven decisions, align strategies and accelerate product innovation
- A proactive self-starter mindset adept in managing multiple priorities with strong attention to detail
- A forward-thinking, collaborative approach with exceptional interpersonal skills, adept at facilitating complex discussions and translating ideas into action
- Applicants must have legal authority to work in the United States. Work Visa sponsorship is not available for this position
Benefits
- Paid Time Off
- A 401(k) matching program
- Annual incentive pay
- Paid holidays
- A comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
- Health savings, flexible spending, and dependent care accounts
- Adoption assistance
- An employee assistance program
- Fitness reimbursement
- Tuition reimbursement
- An associate wellbeing program
- An associate emergency fund
- Various associate banking benefits
Company Overview