Note: The job is a remote job and is open to candidates in USA. Epicor is a global provider of business software that connects people, processes, and technology through data, AI, and cognitive ERP. The Consulting Services Consultant will manage EDI integrations, support implementations and trading partners, troubleshoot technical and data issues, and maintain direct customer relationships while working with Epicor Kinetic and other ERP environments.
Responsibilities
- Manage EDI integrations for assigned customers, including new implementations, ongoing maintenance, and trading partner setup
- Map EDI transactions to the formats required by Epicor Kinetic and translate Kinetic data for external trading partners
- Troubleshoot integration, mapping, and data issues, working with customers to identify root causes and implement practical solutions
- Manage a portfolio of customer accounts while maintaining proactive communication and responding to changing technical needs
- Configure and support new vendors and trading partners across customer EDI environments
- Collaborate with colleagues to solve complex issues, share knowledge, and continuously strengthen your technical expertise
- Work across EDI technologies and ERP environments, balancing hands-on technical responsibilities with direct customer partnership
Skills
- Strong technical troubleshooting and problem-solving skills, with the ability to apply previous experience to new integration challenges
- Experience working with EDI, systems integration, technical consulting, or a closely related environment
- Strong communication skills and confidence working directly with customers, vendors, or trading partners
- Ability to independently manage customer priorities while collaborating effectively with a broader technical team
- Experience with Epicor Kinetic, particularly Demand Management
- Experience with EDI HQ or similar translation and mapping platforms
- Knowledge of EDI mapping, SFTP, AS2, or integrations involving multiple ERP platforms
Benefits
- Remote work arrangement
- Comprehensive health and wellness benefits designed to support your overall well-being.
- Opportunities for mentorship, continuing education, and focused career goal setting
- Free LinkedIn Learning licenses for everyone
- Mentoring Program to boost your personal development
- An inclusive, global workplace that fosters innovation and celebrates partnership
- Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Comprehensive support for international relocations and permanent residency processes.
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