Note: The job is a remote job and is open to candidates in USA. Elevate Digital is seeking a Consulting Operations Specialist II to keep its consulting practice's operating backbone running. The role administers Atlassian and Microsoft 365 tooling, manages staffing and resource allocation, maintains collaboration workspaces, and supports reporting, onboarding, and operational process improvement.
Responsibilities
- Accurate, current Jira and Confluence configuration with clean schemas and up-to-date permissions
- A reliable, weekly-refreshed resource allocation tracker and consultant roster
- Weekly hours-trending and utilization dashboards, with monthly leadership summaries
- Timely, accurate Tempo reporting and billing-mapping with minimal missing-timesheet backlog
- A documented, current staffing escalation log and bench redeployment plan
- Well-organized Slack, Teams, and SharePoint workspaces with consistent naming and current, relevant channels and sites
- Consultants onboarded on schedule — tooling access, SOP review, and correct time-logging confirmed within the first two weeks
Skills
- ● Atlassian Fluency: Hands-on administration experience with Jira (issue types, workflows, permission schemes, automation) and Confluence (spaces, templates, governance)
- ● Data & Reporting Rigor: Comfortable building and maintaining dashboards and trackers in Excel, Jira Financial Manager, and Tempo; catches discrepancies before leadership sees them
- ● Operational Organization: Manages many concurrent, recurring workstreams — staffing, tooling, reporting, and onboarding — without dropping details
- ● Clear Communication: Translates operational data into concise updates for practice leads and firm leadership
- ● Process Orientation: Documents and improves recurring processes rather than repeating ad hoc work each cycle
- ● Discretion: Handles staffing, rate, and performance-adjacent information with appropriate confidentiality
- ● AI Proficiency: Uses AI assistants (Claude, OpenAI, Microsoft Copilot, Atlassian Rovo) to accelerate documentation, reporting, and analysis, with sound judgment on data handling and confidentiality
- ● Microsoft IT Administration: Hands-on administration across Microsoft 365 — Azure / Entra ID, Exchange, and Teams
- ● Bachelor's degree in Business, Operations, or a related field, or equivalent professional experience
- ● Minimum of 5 years of experience in operations, PMO, resource management, or a professional services / consulting environment, including at least 2 years in a dedicated Atlassian administration capacity
- ● Hands-on Jira and Confluence administration experience required; Jira Financial Manager and Tempo experience strongly preferred
- ● Demonstrated proficiency with AI assistants (Claude, OpenAI / ChatGPT, Microsoft Copilot, Atlassian Rovo) for operational work required
- ● Hands-on Microsoft 365 administration — Azure / Entra ID, Exchange, and Teams — required
- Experience supporting staffing, scheduling, or resource-allocation processes preferred
- Experience administering collaboration tools (Slack, Microsoft Teams, SharePoint) preferred
- Project or program management experience — formal certification (PMP, CAPM) or hands-on delivery PM experience — a plus
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