Note: The job is a remote job and is open to candidates in USA. Atlas Post Acute is seeking a Concierge-Administrative Assistant for White River Memory Care in Enumclaw, Washington. The role combines hospitality and administrative duties, requiring compassion toward residents while managing office-related tasks and providing excellent customer service.
Responsibilities
- Acts as the primary point of contact for office-related administrative needs across all departments
- Ensure all personnel files and resident financial records are audit-ready and compliant with state regulations at all times
- Obtain deposits for new move ins
- Assist with managing resident trust, including printing, and distributing monthly statements
- Maintain census and report status changes
- Obtain managed care and Medicaid authorizations including bed holds
- Participate in billing and payment processes including preparing bank deposits, and handling and reconciling petty cash
- Generates monthly billing statements, including AR/AP reports and duties
- Undertake collection activity for bad debts
- Responsible for assisting in the recruiting, hiring, and onboarding processes
- Handles payroll functions for the community
- Responsible for tracking employee credentials, annual education, and other learning tasks through the learning system
- May attend stand-up meetings at the request of the Executive Director
- Other administrative or clerical duties as assigned
- Greet and welcome patients, clients, and other visitors with a friendly and positive demeanor
- Answer telephone calls and take messages or forward calls
- Check visitors in and direct or escort them to specific destinations
- Inform other employees of visitors’ arrivals and cancellations
- Maintain visitor sign-in log
- Handle incoming and outgoing mail
- Schedule appointments and maintain meeting room bookings
- Maintain and tidy the concierge area
- Agree not to disclose residents’ protected health information and promptly report suspected or known violations of such disclosure to the Executive Director
- Maintain the confidentiality of all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information
- Perform other duties as assigned
Skills
- High school diploma or equivalent
- Strong understanding of skilled nursing billing and payment as well as proficient in Microsoft products computer skills
- Ability to read technical procedures
- Ability to read and comprehend policy and procedure manuals
- Ability to effectively present information and respond to questions from managers and employees
- Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
- Ability to solve practical problems
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Preferable one-year experience in a long term care facility
- Knowledge and experience with PCC preferred
Benefits
- Full-time benefits with PACS
Company Overview