Note: The job is a remote job and is open to candidates in USA. Capital Blue Cross is a health insurance company seeking a Computer Operations Specialist I to support production application operations. The role maintains batch scheduling and reporting, promotes application changes to production, handles ad hoc processing requests, and provides 24-hour operational support while managing incidents and changes.
Responsibilities
- Performs production job and report scheduling. Identifies and implements automation opportunities and enhancements to improve operational efficiencies and ensure service delivery
- Moves/promotes application changes to the production environment. This includes, but is not limited to, code promotion, file manipulation, documentation updates, job control and scheduling changes
- Supports the customer request processes for adhoc/on-demand processing of batch requests and reporting requests, as assigned. Ensures requests are accurately completed and notification is sent to the requestor
- Ensures all changes and problems are managed through the incident tracking and change management system
Skills
- Demonstrates logical thinking and ability to analyze situations
- Strong phone and interpersonal skills to communicate with IT technical and application teams
- Ability to understand and follow detailed operational documentation and verbal and written communications
- Ability to multitask, organize and prioritize work
- Understanding of multi-platform computer operations environment
- Knowledge of operational techniques and products used to support a production environment including job scheduling, report management, file management, and backup/recovery
- Knowledge of the functions and procedures for Incident Management
- Knowledge of the functions and procedures for Change Management
- Proficiency with Microsoft Office products
- Office setting in an enclosed environment
- While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see. Work requires visual acuity to perform close inspection of written and computer-generated documents as well as a PC monitor. The employee must be able to occasionally work over 40 hours per week and participate in off-hours and weekend on-call schedule
- Able to respond on short notice to on-call/call-in requirements on a rotational basis where assistance is required 24 hours per day, 7 days per week
- No required travel
- Prefer one (1) to three (3) years' experience in Computer Operations support, IT Applications Support, or related function
- Prefer an Associate's Degree or Technical Certificate in Computer Science or Information Technology or practical working experiences for a minimum of three years obtained as a Computer Operator or Scheduler
Benefits
- Remote workplace
- Medical coverage
- Dental coverage
- Vision coverage
- Retirement Plan
- Paid Time Off
- Holidays
- Volunteer time off
- Incentive Plan
- Tuition Reimbursement
- A flexible environment where health and wellbeing are prioritized
- Training and continuing education
Company Overview
Company H1B Sponsorship