We are sharing a full-time opportunity for an experienced Community Manager with strong expertise in customer support, online community moderation, conflict de-escalation, user engagement, and remote community operations.
The successful candidate will manage conversations across online platforms, respond to questions and complaints, resolve conflicts professionally, surface community feedback to internal teams, and help maintain an active, positive, and well-managed member experience.
Key Responsibilities
Community Support & Moderation
Monitor and moderate online communities across relevant channels
Respond promptly to user questions, support requests, and complaints
Address disruptive behaviour consistently and professionally
Maintain a respectful, constructive, and welcoming environment
Follow up on unresolved issues where appropriate
Conflict De-escalation & Engagement
Handle tense or emotionally charged interactions professionally
De-escalate disagreements and communicate boundaries clearly
Encourage constructive discussion and community participation
Develop proactive strategies to improve engagement and member experience
Support initiatives that strengthen community loyalty
Platform Management & Feedback
Manage communities across Discord, Reddit, and comparable platforms
Adapt communication style to platform-specific norms
Identify recurring questions, complaints, and user-experience issues
Share community feedback and emerging trends with internal teams
Escalate important issues with clear supporting context
Cross-Functional Communication
Collaborate with internal teams on community-related matters
Coordinate responses to broader support or moderation issues
Balance reactive support with proactive engagement activities
Manage multiple conversations and priorities in a fast-paced remote environment
Ideal Profile
Proven experience in customer support and online community moderation
Experience with Discord, Reddit, or comparable platforms
Strong conflict-management and de-escalation skills
Excellent written and verbal communication
Strong interpersonal judgement and problem-solving ability
Comfortable handling sensitive or difficult user interactions
Strong time-management and multitasking skills
Proactive, self-directed, and adaptable working style
Experience managing large online communities is advantageous
Familiarity with community-management platforms or CRM tools is beneficial
Engagement Details
Full-time engagement
Remote
Location: Latin America
Compensation: $15–$20/hour
Work will involve customer support, moderation, conflict de-escalation, engagement strategy, community feedback, and online platform management
Experience with Discord, Reddit, or comparable platforms is highly relevant
Responsibilities may involve managing multiple simultaneous user conversations and moderation situations
Project priorities, community channels, and support workflows may evolve based on operational needs
Work must be completed without using confidential, proprietary, personally identifiable, or otherwise restricted information belonging to any employer, client, community member, platform, or other third party
About the Platform
This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams.
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