Note: The job is a remote job and is open to candidates in USA. iRhythm Technologies, Inc. is a digital healthcare company focused on cardiac health solutions. The Commercial Training Program Manager designs, delivers, and continuously improves commercial training programs, including onboarding, everboarding, sales skills development, and field enablement. The role partners with cross-functional and commercial teams to assess capability needs, measure training impact, and strengthen field performance.
Responsibilities
- Lead the design, development, and delivery of training programs that align with commercial strategy, reinforce key messages, and elevate field capability (Onboarding Program, iExcel Program, and Commercial Field Training Program)
- Own onboarding and everboarding programs end-to-end, ensuring structure, content, and delivery consistently drive measurable readiness and performance
- Create and maintain instructor-led, self-guided, and virtual learning modules that are educationally sound, logically structured, and aligned to learning objectives
- Establish program metrics and evaluate impact; use performance data and field insights to iterate and enhance content and delivery approaches
- Develop and implement reinforcement (“pull-through”) plans to support sustained adoption of skills, knowledge, and behaviors
- Partner with Enablement, Marketing, Sales, Commercial Partners, Clinical, Commercial Operations, and other functional teams to ensure training programs reflect current strategy, market trends, and field needs
- Maintain strong relationships with commercial leadership and field teams to identify emerging capability gaps and proactively shape solutions
- Lead and contribute to cross-functional initiatives that enhance commercial effectiveness, readiness, and execution
- Conduct field rides to observe selling behaviors, assess training applications, and gather insights that inform program enhancements
- Promote awareness and adoption of training programs across the commercial organization through effective internal communication and engagement strategies
- Ensure training materials remain current with product updates, competitive shifts, and evolving market conditions
- Develop and deliver sales skills training programs designed to drive consistent growth in capability, confidence, and productivity within the sales organization
Skills
- Bachelor's degree in relevant areas such as Training & Development, Education, Communications, Business, Sales, Organizational Development, or life sciences discipline
- 5+ years of experience in pharma, biotech, medical device, diagnostics, or related healthcare environments; experience in training, field sales, account management, or commercial enablement strongly preferred
- Demonstrated ability to design, develop, and deliver training programs without reliance on external vendors
- Ability to identify, evaluate, and implement AI-driven solutions that improve commercial readiness, accelerate content creation, support personalization, and increase operational efficiency across training programs
- Strong program and project management skills with the ability to manage multiple initiatives, meet deadlines in a dynamic environment and demonstrate objective success
- High proficiency in written and verbal communication; skilled in facilitation and stakeholder engagement
- Proven ability to conduct effective needs analysis, identify capability gaps and develop targeted, actionable training solutions
- Strong interpersonal skills with the ability to build trust and influence stakeholders at all organizational levels
- Experience facilitating both small and large group meetings to achieve defined learning outcomes
- Self-starter with a strong sense of ownership and commitment to continuous improvement
- Travel: ~35–40%
- Cardiovascular or arrhythmia experience preferred
Benefits
- Fully remote work arrangement
- Opportunity to grow skills and career
Company Overview