Note The job is a remote job and is open to candidates in USA. Clouse Insurance Agency is a multi-generational, family-owned independent insurance agency serving commercial, family, and individual insurance clients. The company is seeking an experienced Commercial Lines Customer Service Representative to manage client service activities, support submissions and marketing, maintain agency records, and communicate with clients, carriers, and internal teams. Responsibilities Utilize Applied Epic (AMS) to maintain accurate records and ensure all client requests, policy changes, and service activities are processed efficiently and in compliance with agency standards Leverage Microsoft Office Suite to prepare correspondence, reports, presentations, and client-facing documents Provide submission and marketing support by gathering underwriting information, preparing applications, and coordinating with carrier partners Obtain, review and document loss runs to support account servicing, renewals, and marketing efforts Deliver exceptional customer service through clear, professional, and timely communication with clients, carriers, and internal team members Skills •part-time • License Property & Casualty (ANY state) • Minimum of 4 years of Customer Service Representative experience in Commercial Lines with an independent insurance agency • Experience with Applied Systems and EPIC agency management system • Associate Degree, Some College, No Degree • Personal Lines experience is a PLUS • Management System CSR24, Carrier Rating Systems and PaperPort • Computer Skills Adobe, MS Outlook, MS Word, MS Excel, Zoom, MS Teams Benefits 401(k) Flexible Work Schedule Work From Home Great Team Culture Company Overview Clouse Insurance Agency offers personal insurance and commercial insurance services for businesses, farmers, homeowners, and families. It was founded in 1978, and is headquartered in Roseville, California, USA, with a workforce of 2-10 employees. Its website is https//clouseins.com.