Note: The job is a remote job and is open to candidates in USA. Surescripts is hiring a Commercial Enablement Program Manager to build and lead a unified enablement program for its commercial organization. The role develops sales curricula, playbooks, competency standards, training and measurement in partnership with commercial leadership and cross-functional teams.
Responsibilities
- Establish the enablement charter and operating model, with published priorities, clear decision rights and an intake process
- Design each program from a defined business outcome with baselined KPIs, and prioritize the roadmap against commercial impact
- Partner with Marketing, Product, Strategy, Sales, Account Management and Sales Operations to source content and subject-matter expertise
- Own the curriculum architecture across five fluency areas: Surescripts’ role in healthcare; segment knowledge; solution value and differentiators; systems and process; and sales skills
- Build and maintain two foundational tracks: new-hire onboarding with gated progression, and continuing education released on a cadence aligned to product launches, messaging changes and quarterly priorities
- Keep the curriculum current as products, messaging, segments and the commercial operating model change
- Own the four-stage ramp framework — Onboard, Foundation, Proficient, Mastery — for every new commercial hire, define completion criteria, and equip hiring managers to run it
- Pilot the onboarding program, run a 60–90 day optimization period, and reduce time to productivity cohort over cohort
- Develop role-based tracks once the foundational tracks are deployed, prioritized to published business priorities
- Establish a sales methodology with commercial leadership and align the go-to-market framework and supporting tools to it
- Write and maintain Sales Development, Sales, Account Management and Coaching playbooks aligned to that methodology across segments and products
- Partner with Marketing to train the ideal customer profile for each segment and product
- Build and deliver soft-skill tracks: discovery, objection handling, pitch and demo, multi-threading across buyers and influencers, executive presence, and selling value rather than price
- Differentiate content by audience: prospecting and pipeline creation for new sales; account planning, retention, expansion and renewal forecasting for account management; outreach, qualification and handoff quality for sales development
- Enable the field on the Salesforce commercial stack — Sales Engagement, Momentum and Pipeline Inspection — with Sales Operations, which owns systems fluency training
- Establish a multi-modal delivery model: live training supported by asynchronous modules, AI coaching, in-workflow guidance, a recurring newsletter and manager-led reinforcement
- Jointly own Highspot with Marketing as the learning platform — content library, track assignments, gated progression, assessment delivery and competency reporting — and maintain governed content across Highspot and Salesforce Knowledge with named ownership, approval controls and freshness checks
- Deploy and configure Agentforce Sales Coach against the playbooks for facilitator-free practice, and use Momentum conversation data to identify coaching themes and curriculum gaps
- Apply AI to the enablement function with human-in-the-loop review: curriculum drafting, content generation, assessment authoring and feedback synthesis
- Partner with Commercial Analytics to define enablement measures, set baselines and build reporting across the learning platform, Salesforce and campaign systems
- Co-create fluency rubrics, assessment methods and coaching scorecards, applied at 30, 60 and 90 days for new hires and quarterly thereafter. Commercial leadership owns the standards; managers coach against them
- Connect the program to the three commercial outcomes by audience: bookings for new sales, revenue and transaction expansion for account management, and qualified pipeline creation for sales development
- Own and report out on the integrated program roadmap, weekly status reporting, risk log and decision tracker, and run the standing implementation cadence
- Run feedback loops with the field and commercial leadership, and retire or redesign programs that are not moving the measure
Skills
- Bachelor's degree or equivalent experience
- 8+ years in sales enablement, designing and delivering programs for a commercial organization
- Instructional design grounded in adult learning principles, with facilitation and executive presence in live and virtual sessions for senior audiences
- Ownership of an onboarding or ramp program with measurable effect on time to productivity
- Experience building competency standards and assessment instruments: rubrics, roleplay scoring, coaching scorecards
- Program management discipline across multi-stakeholder programs
- Fluency in a sales methodology (MEDDPICC, MEDDIC, BANT or comparable) and experience writing sales or account management playbooks against it
- Experience with enablement and learning platforms (Highspot, Seismic or Showpad), including assessment delivery and content governance at scale
- Applied AI fluency with generative AI and AI coaching tools in the enablement workflow, including validation and guardrails
- Experience standing up an enablement function from scratch in a growing commercial organization, landing standards across Sales, Marketing, Product and Operations
- Clear written and verbal communication, and the executive presence to present programs and results to commercial leadership
- To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S
- At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas
- Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM
- Healthcare, digital health, Health IT, life sciences or pharmaceutical experience
- Experience enabling long, relationship-led enterprise sales cycles of 12 months or more
- Experience enabling multiple distinct commercial audiences — new sales, account management and sales development — from a shared curriculum
- Experience with Salesforce Agentforce Sales Coach, Sales Engagement, Momentum or Pipeline Inspection, and with Salesforce Knowledge
- Certification in a sales methodology, coaching discipline or instructional design
Benefits
- Flexible Hybrid Work model: employees can work virtually while still utilizing offices as collaboration centers; with alignment and agreement from leadership, employees can come and go from the office as needed.
- Opportunities for employee development
- Comprehensive healthcare (including infertility coverage)
- Generous paid time off, including paid childbirth and parental leave and mental health days
- Pet insurance
- 401(k) with company match and immediate vesting
Company Overview