This is a Fully Remote Job
About Our Client:
This organization operates in the customer service and accounts management industry, addressing the need for effective communication and resolution between service providers and customers. It recruits individuals from retail, restaurant, and other customer-facing backgrounds, transforming them into skilled account representatives through comprehensive training. The program emphasizes stable, full-time employment with predictable schedules and benefits, supporting consistent performance and customer engagement.
About the Opportunity:
The REMOTE COLLECTIONS ACCOUNT REPRESENTATIVE role is designed to manage outbound and inbound customer communications to assess and arrange payment plans that align with customers' financial capabilities. This position contributes directly to the organization by maintaining steady and clear interactions with clients, ensuring compliance with consumer-protection regulations, and supporting the company's operational goals through accurate documentation and adherence to policies.
Responsibilities:
Make and receive calls to and from customers.
Assess customers' financial situations and affordability.
Guide customers through available payment options and establish suitable plans.
Accurately document all customer interactions.
Comply with consumer-protection rules and policies.
Maintain on-camera presence during shifts.
Requirements:
High school diploma or GED.
Ability to communicate clearly and confidently with strangers.
Basic math skills, particularly with percentages.
Reliable high-speed internet connection.
Spanish fluency is a plus.
Pay Range and Compensation Package:
Starting base pay from $16.00 to $18.00 per hour, with a $0.50 raise upon completing training.
Average total pay during the first six months is approximately $3,500 per month.
Average total pay after one year is approximately $4,000 per month.
Benefits & Perks:
Medical, dental, and vision insurance.
Health savings account (HSA) and flexible spending account (FSA).
Employee assistance program.
401(k) retirement plan.
Company-paid life and accidental death and dismemberment (AD&D) insurance.
Disability insurance.
Paid holidays, vacation, and sick leave.
Referral bonuses.
Paid training and equipment provided.
Work-from-home arrangement.
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.