Note: The job is a remote job and is open to candidates in USA. Mento is a performance coaching platform on a mission to increase human potential at global scale and help people — and companies — grow. They are seeking a Coach Recruiter & Operations Coordinator to own and improve the systems and workflows that support Mento's coach community, ensuring a high-quality experience for coaches while integrating AI to enhance operational efficiency.
Responsibilities
- Manage the systems and daily momentum needed to scale a high-volume coach recruiting funnel, moving candidates from sourcing, referrals, and application review through interviewing, selection, and hiring
- Create a thoughtful candidate experience that reflects Mento’s culture and quality standards, and enables us to continue to attract top coaches
- Use AI, automation and data tracking to improve and evolve every stage of the process
- Manage the coach journey from offers through onboarding, training and coach readiness
- Ensure new coaches have a clear, organized, and supportive path to activation
- Improve onboarding and training workflows using AI, automation, templates, along with feedback and data analysis to identify gaps and recommend improvements
- Own the day-to-day workflows that keep the coach community running effectively while maintaining high coach satisfaction
- Manage coach communications, operational requests, documentation, process updates, and recurring programs
- Identify trends, gaps, bottlenecks, and recurring issues across the coach lifecycle and develop practical and AI-first solutions
- Partner cross-functionally to improve handoffs, clarify ownership, and ensure coaches receive timely support
- Help operationalize new coach programs, policies, tools, and product changes, using data and feedback to evaluate their effectiveness
- Use AI to redesign recruiting and operational workflows while preserving strong human judgment and connection
- Build prompts, automations, frameworks, dashboards, and lightweight tools that reduce manual work and improve consistency
- Test new approaches, measure their impact, gather feedback, and iterate based on quality, efficiency, and candidate and coach experience
Skills
- Experience in managing high-volume recruiting processes
- Ability to create a thoughtful candidate experience that reflects company culture
- Experience using AI, automation, and data tracking to improve recruiting processes
- Experience in onboarding and training workflows
- Ability to manage day-to-day operations and maintain high satisfaction among coaches
- Experience in identifying trends, gaps, and bottlenecks in operational workflows
- Ability to partner cross-functionally to improve processes and support for coaches
- Experience in operationalizing new programs, policies, and tools
- Hands-on experience using AI and automation to redesign workflows
- Ability to build practical first versions of systems and iterate based on feedback
- Strong communication skills with the ability to build trust quickly
- Experience using data to drive action and measure effectiveness
- Motivation for coaching and human development
Benefits
- Fully Remote - ability to work from anywhere with bi-annual team offsites
- Medical, dental, vision, and a 401k plan
- Unlimited vacation (We actually mean this! it's important to keep yourself fresh)
- $500 home office stipend
- Access to your own Mento Coach
Company Overview