Note: The job is a remote job and is open to candidates in USA. EMAG Group is a global leader in precision manufacturing and CNC automation solutions. The CNC Machine Tool Field Service Engineer will install, commission, troubleshoot, and maintain CNC and automation equipment across customer sites in North and South Carolina, while providing training, documenting service findings, and coordinating resolutions with engineering and customer service.
Responsibilities
- Install, commission, and verify new or modified CNC and automation equipment to meet specifications
- Triage customer issues by reviewing reports, documentation, and on-site inspections to determine problem scope and root cause
- Recommend and execute corrective actions—repair, replace, or adjust—while coordinating closely with engineering and customer service
- Provide hands-on troubleshooting and technical assistance at customer facilities
- Maintain accurate service and performance records; analyze trends to drive product and process improvements
- Create or update service handbooks, bulletins, and training content informed by field findings and engineering changes
- Deliver training on safe equipment operation to customers and EMAG team members
- Act as a trusted liaison between customers and EMAG, ensuring clear, timely communication
- Uphold safety and housekeeping standards; represent EMAG professionally on every visit
Skills
- Associate's degree (A.A.) or equivalent from a 2-year college/technical school; and 3–5 years of related experience with a machine tool company, or an equivalent blend of education and experience
- Proven problem-solver who gathers and analyzes information to generate alternatives and make timely decisions
- Effective collaborator in group troubleshooting; calm, professional presence with customers—even in high-pressure situations
- Strong technical and mechanical knowledge of EMAG or comparable machine tools and automation systems
- Familiarity with ISO 9001 and basic knowledge of ISO 14001
- Safety-first mindset and commitment to maintaining a clean, organized work area
- Professional appearance and demeanor; clear, proactive communicator
- Willingness to work long hours and overtime as needed; frequent travel by car or airplane; reliable transportation required
- Industrial and Manufacturing Engineering
- Troubleshooting Skills
- CNC Machine Installation
- Industrial Robot Programming
- Electrical Installation
- Troubleshooting Industrial Automation Equipment
- Electrical / Electronic Systems
- Field Service Readiness
- CNC Automation Solutions
- Power Tools
Benefits
- Mentorship
- International exposure
- A strong 401(k) match
- $0 employee premium on medical, dental, and vision coverage
- Remote work from within the North and South Carolina area
- Professional development and talent development
- Recognition of your impact
Company Overview
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