Note: The job is a remote job and is open to candidates in USA. TherapyNotes provides SaaS practice management and EHR software for behavioral health providers. The Site Reliability Engineer will improve the reliability, operability, availability, performance, scalability, resilience, observability, and automation of production services and shared platforms in a 24×7 SaaS environment. The role also involves incident response, reliability engineering, infrastructure automation, and cross-functional collaboration with technology teams.
Responsibilities
- Own and continuously improve how we use **Datadog** to make reliability visible and actionable across metrics, logs, traces, dashboards, monitors, alerts, and service-level views
- Design, implement, and maintain **high-availability, high-throughput, data- and compute-intensive critical systems** supporting a growing 24×7 SaaS platform
- Partner with service owners to define and improve reliability through meaningful **SLIs, SLOs, error budgets**, actionable alerting, and operational-readiness practices
- Participate in and help drive **incident management** for production events, serving as an incident commander or technical responder as needed. Coordinate triage, service restoration, escalation, communication, incident documentation, root cause analysis, and completion of corrective actions
- Partner with development teams to investigate issues across the infrastructure and application layers using metrics, logs, distributed traces, and code-level context
- Improve deployment safety and service resilience through automated validation, recovery and rollback capabilities, reliability testing, and analysis of system failure modes
- Partner with other technical leaders to ensure all newly introduced systems are supportable and maintainable by both development and operations
- Provide escalated technical guidance and support to other technology teams throughout the organization
- Provide on-call coverage for production support and other duties as required
- Ensure supported systems and operational activities comply with organizational security, HIPAA, and operating policies
- Identify and eliminate repetitive operational toil using **Bash, PowerShell, Python, or Ansible**. Manage infrastructure as code using **Terraform/OpenTofu** and configuration automation using **Ansible**
Skills
- BS degree in Information Systems, Engineering, or equivalent experience
- 5+ years of engineering experience in Systems Engineering, Cloud or Platform Engineering, DevOps, Software Engineering, and/or SRE
- Experience designing and operating production systems using cloud-based compute, storage, networking, and containerization technologies
- Strong Linux systems and networking fundamentals, with experience troubleshooting complex distributed systems in production
- Expertise with an observability platform
- Experience with Prometheus, Grafana, New Relic, or equivalent platforms is also valuable
- Experience with scripting and operational automation using tools such as Bash, PowerShell, or Python, along with infrastructure-as-code and configuration-management practices
- Experience participating in production on-call rotations, incident response, root cause analysis, and post-incident improvement
- Experience working in Agile/DevOps environments and operating production services using ITSM practices where applicable
- Azure and Kubernetes preferred
- Datadog experience strongly preferred
- Prior software development experience—or experience investigating application behavior through code, logs, and distributed traces—is a plus
Benefits
- Employer sponsored health, dental, vision, life, and disability insurance
- Retirement plan with company contribution
- Annual company profit sharing
- Personal development/training budget
- Open, collaborative work environment
- Extensive 2-week onboarding plan
- Comprehensive mentorship program
Company Overview
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