Note: The job is a remote job and is open to candidates in USA. Crossing Hurdles is seeking a Support Engineer to join their team. The role involves diagnosing and resolving complex technical issues related to cloud infrastructure and networking, while also automating support tasks and collaborating with stakeholders.
Responsibilities
- Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking
- Utilize scripting skills to automate routine support tasks and improve incident response times
- Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges
- Leverage JIRA to track issues, monitor progress, and ensure timely resolution of support tickets
- Analyze TCP/IP networking issues, providing expert guidance and remedial solutions
- Create, maintain, and improve technical documentation and best practice guidelines
Skills
- Have advanced proficiency with scripting languages such as Python, Bash, or PowerShell
- Have strong hands-on experience with cloud platforms like AWS, Azure, or Google Cloud
- Possess extensive knowledge of JIRA for issue tracking and project management
- Have an in-depth understanding of TCP/IP networking concepts and troubleshooting techniques
- Demonstrate excellence in both written and verbal communication
- Have proven problem-solving skills in high-pressure environments
Company Overview