Note: The job is a remote job and is open to candidates in USA. GuideWell is a healthcare organization focused on technology-enabled care and is seeking a Cloud Operations Engineer to support its AWS workloads. The role owns cloud operations, including monitoring, patching, backups, incident response, disaster recovery, and operational readiness, while building automation and self-healing capabilities.
Responsibilities
- Build and maintain monitoring and alerting for migrated workloads. Alert on conditions that require action
- Automate patching, backup validation, certificate renewal, and other recurring operational tasks
- Define and enforce operational readiness criteria a workload must meet before it goes live in cloud
- Build and test disaster recovery runbooks. Validate recovery time and recovery point targets through failover exercises
- Respond to incidents, participate in the on-call rotation, and drive root cause to closure
- Convert manual procedures into executable automation and self-healing where the task is repeatable
- Track availability and operational health against defined targets. Report on recurring issues
- Manage backup, retention, and restore testing for cloud workloads
- Troubleshoot and maintain AWS compute, including Windows Server and Linux instances
- Partner with infrastructure operations to transition migrated workloads into steady-state support
- Maintain runbooks and operational documentation a new on-call engineer can use unaided
Skills
- 6+ years related work experience in infrastructure operations or systems engineering with 4+ years experience operating cloud workloads
- 1+ years direct supervisory/management experience
- Related Bachelor's degree required
- Strong hands-on AWS experience running production workloads
- Proficiency in a programming or scripting language such as Python or Go
- Hands-on Terraform and CI/CD pipeline experience
- Experience defining and operating against SLOs and error budgets
- Observability tooling experience with CloudWatch, Prometheus, Grafana, Datadog, or equivalent
- Incident management and on-call experience in a production environment
- Kubernetes or EKS in production
- Exerting up to 10 pounds of force occasionally to move objects
- Jobs are sedentary if traversing activities are required only occasionally
- This position offers a hybrid work arrangement which combines flexibility with in office engagement. Team schedules are determined based on role requirements and business needs. Travel to and from our corporate offices may be required
- Multi-region or disaster recovery design, including failover testing
- Healthcare, financial services, or other regulated industry experience
- AWS GovCloud experience
- Chaos engineering or resilience testing
- AWS certification such as DevOps Engineer, SysOps Administrator, or Solutions Architect
Benefits
- Medical, dental, vision, life and global travel health insurance
- Income protection benefits: life insurance, short- and long-term disability programs
- Leave programs to support personal circumstances
- Retirement Savings Plan including employer match
- Paid time off, volunteer time off, 10 holidays and 2 well-being days
- Additional voluntary benefits available; and a comprehensive wellness program
- Opportunities for incentive or commission compensation
- This position offers a hybrid work arrangement which combines flexibility with in office engagement.
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