Note: The job is a remote job and is open to candidates in USA. HMG AMERICA LLC is seeking a Cloud Engineer to support cloud infrastructure for clients in the life sciences and healthcare sectors. The role focuses on incident management, monitoring, troubleshooting, maintenance, compliance, and operational support across AWS and Azure environments.
Responsibilities
- Provide L2/L3 support for AWS and Azure cloud environments, ensuring high availability and performance
- Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices
- Monitor cloud infrastructure health using Dynatrace and BigPanda, proactively identifying issues
- Troubleshoot cloud resource issues, networking problems, and service disruptions
- Collaborate with cloud engineering teams to escalate complex issues and coordinate fixes
- Document known issues, troubleshooting guides, and operational procedures in Confluence
- Track support activities in JIRA, ensuring SLA compliance and timely resolution
- Perform routine maintenance and automation using shell scripts and basic IaC tools
- Ensure compliance with industry regulations (GxP, HIPAA) in cloud operations
- Participate in on-call rotations and incident response activities
Skills
- • Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field
- • 2+ years of experience in cloud support or IT operations with AWS and Azure
- • Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow
- • Proficiency with Dynatrace, BigPanda, or similar monitoring and alerting tools
- • Experience with JIRA for ticket management and Confluence for documentation
- • Basic to intermediate shell scripting skills for automation
- • Solid knowledge of AWS and Azure services and cloud operations
- • Excellent communication and stakeholder management skills
- • Basic understanding of IaC tools (Terraform, CloudFormation) is a plus
- • Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus
Benefits
- 100% Remote
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