Note: The job is a remote job and is open to candidates in USA. ECS is seeking a Cloud Email Engineer, Lead to support a federal civilian agency’s Microsoft 365 and Power Platform operations, modernization, and cloud engineering program. The role manages hybrid Exchange Online and on-premises email infrastructure, ensuring secure, reliable mail flow, system availability, incident response, compliance, and business continuity.
Responsibilities
- Provide day-to-day operations and maintenance (O&M) support for Exchange Online and Exchange On-Premises environments
- Ensure high availability, optimal performance, and reliable mail flow across all email platforms
- Monitor system health, audit logs, and security alerts to proactively identify and resolve issues affecting email delivery and security operations
- Manage and maintain hybrid email environments, including Exchange Online and Exchange on-premises servers
- Oversee email routing configurations and mailbox storage across cloud and on-premises platforms
- Coordinate integration between Exchange systems, Active Directory, and Microsoft Entra (formerly Azure AD)
- Lead troubleshooting efforts for email disruptions, outages, and service degradation
- Perform rapid incident response and service restoration to minimize business impact
- Conduct root cause analysis and implement preventive measures
- Implement and maintain security controls to protect email infrastructure and data
- Apply updates, patches, and configuration changes in accordance with security best practices and compliance requirements
- Maintain Exchange service integrity through regular security assessments and remediation
- Support backup, recovery, and business continuity planning for email services
- Develop and test disaster recovery procedures for both cloud and on-premises platforms
- Document recovery processes and maintain up-to-date system documentation
Skills
- 8+ years of hands-on experience with Microsoft Exchange administration
- Proven expertise in Exchange Online and Exchange On-Premises environments
- Strong experience managing hybrid Exchange deployments
- Deep understanding of Active Directory and Microsoft Entra integration
- Demonstrated ability to troubleshoot complex email infrastructure issues
- Experience with email security, compliance, and backup/recovery solutions
- Strong analytical and problem-solving skills
- Excellent communication skills and ability to work effectively with cross-functional teams
Company Overview