Note: The job is a remote job and is open to candidates in USA. ScriptPro is a company focused on revolutionizing the pharmacy industry through innovative technology solutions. The Cloud and Platform Engineer will develop, support, and maintain both internal and customer-facing production environments, ensuring system stability and performance across various platforms.
Responsibilities
- Troubleshoot and resolve technical issues impacting customer production environments across cloud and on-premises systems
- Analyze system performance and stability, implementing corrective actions to improve reliability
- Support and maintain infrastructure including applications, servers, and configurations
- Perform remote system configuration, upgrades, and patching
- Diagnose issues across physical and virtual environments, including hybrid cloud architectures
- Collaborate with internal teams (Applications, Infrastructure, Development) to resolve cross-functional issues
- Document, track, and manage service requests and activities in Siebel with a high level of accuracy
- Contribute to root cause analysis and continuous improvement efforts
- Strong problem-solving and analytical thinking
- Ability to manage multiple priorities in a fast-paced environment
- Clear and effective communication with technical and non-technical stakeholders
- Customer-focused mindset with a commitment to service quality and attention to detail
- Ability to work independently while collaborating across teams
- Perform other duties as assigned
Skills
- Associate or bachelor's degree in engineering, Information Technology, or related field preferred
- 5+ years of experience in technical support, systems administration, cloud operations, or a similar IT role
- Strong troubleshooting and analytical skills across systems, applications, and networking
- Relevant certifications (CompTIA, Microsoft, or equivalent)
- Experience with Azure DevOps and cloud-based development environments
- Proficiency with Power Platform technologies
- Experience with Artificial Intelligence tools including creating and utilizing custom Copilot Studio agents
- Knowledge of healthcare, pharmaceutical, or regulated industries
- Advanced knowledge of Windows operating systems and client-server environments
- Experience with Microsoft Azure, including virtual machines, networking, storage, monitoring, Entra, Purview, and Defender
- Experience with SQL Server troubleshooting and basic database administration
- Working knowledge of Active Directory, Group Policy, Exchange, and Systems Center Configuration Manager
- Familiarity with networking fundamentals including DNS, DHCP, VPN, and general connectivity concepts
- Experience supporting hybrid environments (on-premises and cloud)
- Familiarity with ticketing/service desk systems and SLA-driven support models
- Understanding of PHI, PII, and security/compliance frameworks such as HITRUST
- Knowledge of the healthcare industry and/or medical insurance billing
- Knowledge of the pharmaceutical industry with emphasis in outpatient pharmacy practice
- Fundamental IT Certification (A+, MCITP Windows OS, Network +, etc.)
Benefits
- Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability
- 24/7 on campus Gym
- Vitality Wellness Program that helps lower your premium costs
- Paid Time Off (PTO)
- Parental Leave
- Nine (9) paid holidays
- Paid volunteer hours
- Employee Assistance Program
- Company-sponsored events and team-building activities
- 401(k) Retirement Plan with company match
- Financial investment services
- Employee discounts on products and services
Company Overview