Note: The job is a remote job and is open to candidates in USA. US Acute Care Solutions provides clinical and non-clinical support opportunities and is seeking a Clinician Scheduler to develop and manage clinician schedules across hospital locations. The role coordinates staffing coverage, optimizes clinician utilization and availability, manages schedule changes and open shifts, and collaborates with clinical and operational leaders to meet patient volume and budget needs.
Responsibilities
- Creates and maintains schedules for multiple hospital locations 45 days before the start of the month
- Works independently utilizing scheduling software (Shift Admin) to auto-generate schedules based on customizations, rules, and weightings
- Establish relationships with all providers to learn their scheduling preferences and hard stops. Use discretion to determine reasonable asks and when medical director approval/denial is necessary
- Analyze requests, identify potential conflict areas, and determine the best solution. If unsuccessful in resolving independently, implement an escalation process
- Compile standard reports based on historical data to determine future staffing needs
- Collaborate with credentialing, RDO, Directors, or others to ensure available staffing
- Work with other clinician schedulers to ensure coordination of the utilization of cross-credentialed providers and days of availability
- Work with Scheduling Optimization to schedule traveling physicians and to optimize the site allocation process
- Ensure distributed days of availability allow for complete staffing of all shifts. Optimize trades and shift blocking to minimize costs of traveling physician expenses
- Responsible for ensuring continuity of care, shift equity, and distribution in accordance with site-specific scheduling policies
- Schedule providers based on budgeting tiers. Maximize the use of local FT clinicians based on contractual obligations, followed by PT, STAT, and locums in descending priority
- Responsible for coordinating and securing the use of outside clinician resources through locum companies within budgeted goals as necessary to complete the schedule
- Modification of shift maps as directed by site leadership
- Work with the President/VP/Site Directors/RDOs to adjust the schedule for service/budget under immediate deadlines
- Work directly with site Physician/APP leaders to ensure optimal schedules before publication
- Responsible for ensuring anticipated and last-minute open shifts are filled. Responsible for communicating changes to schedule and providing all necessary parties are aware and in agreement
- Responsible for maintaining provider satisfaction regarding the monthly schedule. Ensures expectations are clear of clinician scheduling requirements and expectations from scheduling
- Ability to investigate the source of any complaints, analyze the underlying reasons, and resolve them as appropriate
- Responsible for setting up Shift Admin and properly applying shifts with pay codes to automate payroll through Workday integration
- Utilize strong judgment when deviations from established policies and procedures are necessary to complete schedules based on established deadlines
- Communicates terms and premium rates with providers to ensure all shifts are covered after the provider is scheduled to contract max by site leadership
- On Call responsibilities may be required
- Discretion in the escalation process when clinician leadership support is necessary to create a schedule effectively
- Responsible for ensuring all parties agree with scheduling policies and decisions surrounding specific issues, including local and support clinician leadership
- Analyze metrics and reporting, able to communicate results
Skills
- * Ability to navigate and function under a dual and remote reporting structure
- * Strong organization and problem-solving skills
- * Strong communication and interpersonal skills
- * Ability to prioritize competing needs
- * Uses critical thinking skills to make decisions
- * Professional presentation/phone savvy
- * High-level analytics skills
- * Ability to effectively perform in a multi-task work environment
- * Ability to maintain patience and composure in difficult situations
- * Ability to identify and communicate emerging issues to management
- * Knowledge and skills in using personal computers (Windows) with a strong emphasis on Microsoft Office
- * Programs- Outlook, Word, Excel and Adobe Acrobat
- * Technical ability with scheduling software
- * Experience creating/managing complex fluid schedules
- * This position requires long periods of sitting and reviewing data on computer monitors
- * Required to have close visual acuity to perform the job
- * Bachelor's degree preferred
- * Shift admin scheduling experience preferred
- * Previous experience working with clinicians preferred
Benefits
- Medical, dental, and vision insurance options
- Health savings accounts (HSA) and flexible spending accounts (FSA)
- 401(k) employee and employer contributions
- Paid time off, including vacation, sick leave, and company holidays
- Paid parental leave & family support benefits
- Short-term and long-term disability insurance
- Life and accidental death & dismemberment (AD&D) insurance
- Employee assistance programs & wellness resources
- Additional compensation may include bonus eligibility, equity, or other incentive programs, depending on the role.
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