Note: The job is a remote job and is open to candidates in USA. Medimaps Group is a medical imaging software company developing AI-powered solutions for bone health assessment and fracture risk evaluation. The Clinical Support Specialist will provide clinical onboarding, education, product demonstrations, and ongoing technical support to healthcare professionals across the United States while relaying customer insights to internal teams.
Responsibilities
- Lead clinical onboarding, education and training for new and existing customers and distributors across the US
- Deliver engaging product demonstrations and provide clinical expertise to support our Sales and Marketing teams with customers and prospects
- Provide ongoing clinical and technical support, troubleshooting issues and helping customers optimize the use of Medimaps solutions
- Develop and maintain high-quality training materials, user guides, procedures and other clinical and technical documentation
- Understand and analyze clinical imaging workflows and identify opportunities to improve product usability, UX and workflow integration
- Capture and structure feedback, user needs and feature requests from radiologists, technologists, physicians and other healthcare professionals
- Collaborate with Client Care, R&D, Sales, Quality & Regulatory and other stakeholders to ensure our solutions remain aligned with clinical, user and business needs
- Contribute to investigations of issues reported from the field and ensure customers receive timely and effective responses
- Maintain appropriate documentation and training tools in accordance with Medimaps' Quality Management System and applicable Quality & Regulatory requirements
Skills
- Associate degree in Radiology/Imaging or a related discipline required; Bachelor of Science in a related field preferred
- Strong clinical imaging background with at least 2 years' experience as an imaging modality trainer in a hospital setting
- Direct hands-on experience with X-Ray and DXA is required; experience with CT and trauma imaging is preferred
- Strong knowledge of PACS and EMR systems, including their use within clinical imaging workflows
- Excellent documentation and writing skills, with experience preparing clinical and technical documentation and applying Good Documentation Practice (GDP)
- Experience working within regulated medical device or healthcare environments; knowledge of ISO 13485 and/or IEC 62304 is highly advantageous
- Strong understanding of clinical workflows and the importance of structured processes and documentation
- Proficiency in Microsoft Office and confidence working with digital tools and platforms such as Confluence, Jira, Salesforce, SharePoint and ticketing systems
- Excellent communicator and presenter who can explain scientific and technical concepts in clear, accessible language
- Strong customer-service mindset with a practical, solutions-oriented approach to clinical and technical challenges
- Highly organized, with the ability to manage customer requests, follow up on support tickets and coordinate information across multiple stakeholders
- Comfortable communicating with both clinical/technical audiences and non-technical stakeholders
- Analytical and able to translate customer and business requirements into relevant clinical and technical solutions
- Proactive and capable of working autonomously while collaborating effectively across teams and functions
- Flexible and agile, with the ability to thrive in a dynamic, innovative and fast-growing organization
- Associate degree in Radiology/Imaging or a related discipline required; Bachelor of Science in a related field preferred
- Direct hands-on experience with X-Ray and DXA is required; experience with CT and trauma imaging is preferred
- Fluent English, any other languages a plus
Benefits
- Employer contributions to 401K
- Employer subsidized Health Insurance Scheme & HSA
- $100 employer contribution per month towards your internet /phone costs.
- Generous PTO: Vacation: 20 days per year, US Bank Holidays: 7 per year, Paid Sick Leave (subject to internal conditions) plus other Family related PTO
- Navan Company Card for Expense and Travel/Hotel management
- Flexible Working Options: USA based home office, plus flexible hours to facilitate commuting and working across EU/US time zones
- Professional development, personal growth and well-being support
Company Overview