Note: The job is a remote job and is open to candidates in USA. Insulet Corporation is a global medical technology company focused on diabetes care and innovative Omnipod insulin management systems. The Clinical Services Manager serves as a field-based clinical expert who builds healthcare-provider partnerships, trains and supports patients, oversees clinical education, and contributes to product adoption through clinical expertise.
Responsibilities
- Build strong relationships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices
- Share your expertise with healthcare providers about diabetes management, including the latest technologies and best treatment practices to ensure consistent, high-quality care for patients
- Expand your network and credibility within the diabetes community by actively participating in local events and initiatives that position you as a leader in diabetes care
- Schedule and deliver personalized training to patients on the proper use and care of Insulet products, ensuring they feel confident and informed about their treatment
- Assess patient needs and customize training programs, tailoring sessions to accommodate varying levels of familiarity with the device
- Provide ongoing support and education, offering follow-up consultation to address questions, troubleshoot issues, and ensure successful long-term device usage
- Collaborate with healthcare providers to ensure training aligns with clinical treatment plans, fostering seamless integration of the device into the patient’s care routine
- Empower patients to manage their condition effectively by explaining device features, functionality, and best practices for optimal results in everyday use
- Evaluate and recommend Certified Pod Trainers (CPTs) who wish to become consultant CPTs for Insulet
- Oversee CPTs by providing timely product updates and being a clinical resource
- Leverage multiple data sources to inform education strategy and individual/team actions
- Maintain and update data systems, such as Salesforce, to capture training metrics
- Conduct administrative responsibilities, managing operations while adhering to budgetary guidelines
- Empower decision-making by promoting the life-changing benefits of insulin pump therapy to healthcare providers and patients
- Collaborate closely with territory partners to achieve shared sales goals while contributing your clinical expertise to shape effective strategies
- Champion inspiring patient success stories, leveraging real-world examples to demonstrate the impact of Insulet’s solutions and drive product adoption through clinical selling techniques
- Execute field sales activities with a strategic, patient-centered approach, ensuring all promotional efforts are aligned with established guidelines while maximizing impact in the field
Skills
- A dynamic and driven professional who thrives on delivering clinical excellence, educating healthcare providers, and driving exceptional patient outcomes
- A natural relationship builder who creates lasting partnerships with key decision-makers and colleagues
- A clinical expert who uses evidence-based insights to guide providers toward adopting Insulet products
- A proven educator who empowers patients to take control of their health and improve their quality of life
- Excellent communication skills, both oral and written
- Strong influencing and collaboration skills with the ability to build and nurture relationships
- Demonstrated skill educating in a clinical setting (both providers and patients)
- Team-oriented with proven ability to work in a collaborative setting
- Ability to solve complex problems and take appropriate action
- Ability to execute territory business strategy
- Proficiency with technology (both large data systems as well as personal devices, such as insulin pumps and continuous glucose monitors)
- Associate degree
- 2+ years of related clinical experience
- Professional, up-to-date credentials and/or certifications (Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN), PharmD, or other clinical credentials and/or certifications; state licensure (as required per state)
- Valid driver's license
- Must reside within the geographic area of the assigned territory
- Bachelor's degree
- 2+ years' experience conducting training in a clinical setting and/or managing insulin pump patients
- Prior experience in a commercial role in the medical device or pharmaceutical industry
Benefits
- This position is eligible for incentive compensation.
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- Additional employee wellness programs
- Field-based working arrangements
Company Overview
Company H1B Sponsorship