Note: The job is a remote job and is open to candidates in USA. Reverba is seeking a Clinical Outreach Coordinator to join its Clinical Education Team and help patients and caregivers feel informed, supported, and connected. The role conducts bilingual phone outreach, explains healthcare education and support programs, coordinates follow-up, maintains accurate CRM documentation, and escalates clinical or safety-related concerns appropriately.
Responsibilities
- Conduct inbound and outbound phone outreach with English- and Spanish-speaking patients and caregivers
- Communicate healthcare and program information clearly, compassionately, and in a culturally respectful manner
- Introduce and explain available patient education and support programs using language that is easy to understand
- Answer questions within the scope of the role and appropriately escalate clinical, safety-related, or program-specific concerns
- Serve as a trusted and professional point of contact for patients, caregivers, clinical educators, clients, and internal team members
- Coordinate follow-up activities among patients, caregivers, field-based clinical educators, and internal partners
- Accurately enter, update, and maintain patient and program information within CRM systems and other secure digital platforms
- Track outreach activity, appointments, follow-up needs, and program participation to support timely service and accurate reporting
- Maintain organized electronic files and documentation in accordance with program and client requirements
- Protect patient privacy and comply with applicable healthcare regulations and reporting requirements, including HIPAA and Adverse Event reporting procedures
- Collaborate with colleagues across departments to strengthen communication, workflows, and the overall patient and caregiver experience
- Identify opportunities to make outreach processes more efficient, consistent, and effective
Skills
- • Professional bilingual proficiency in English and Spanish , with the ability to communicate healthcare-related and potentially complex information with clarity, empathy, and sensitivity
- • Comfort conducting frequent phone outreach and speaking directly with patients and caregivers from diverse backgrounds
- • A self-motivated, dependable, and proactive approach to work
- • Working knowledge of medical terminology and the ability to communicate healthcare-related information appropriately
- • Strong interpersonal skills, including empathy, patience, active listening, and the ability to help others feel heard and respected
- • Proficient computer skills, including experience with Microsoft Office applications, email, virtual meeting platforms, and web-based systems
- • Ability to learn and confidently navigate CRM databases, secure patient-information systems, and other digital tools
- • Strong verbal and written communication skills in both English and Spanish
- • Accurate and professional documentation skills
- • Excellent organization, attention to detail, time management, and follow-through
- • Ability to independently manage multiple tasks, changing priorities, and time-sensitive follow-up activities in a remote environment
- • Sound judgment when handling confidential or sensitive patient information
- • Availability to work business hours aligned with program and patient needs
- • Previous experience in a medical office, healthcare organization, patient-support program, clinical education setting, insurance environment, contact center, or health-services operation
- • Education, training, or professional experience in a medical or healthcare-related field
- • Familiarity with patient outreach, patient education, clinical trials, or healthcare-program coordination
- • Experience using CRM systems, telehealth platforms, or other digital communication tools
- • Prior experience supporting patients or caregivers in both English and Spanish
- • Residence in the Eastern Time Zone
Benefits
- Remote flexibility: Work in a virtual environment while collaborating with clinical educators, internal team members, and healthcare partners across the country.
- Professional growth: Expand your experience in patient engagement, clinical education, healthcare communication, program coordination, and healthcare technology.
- Medical insurance
- Dental insurance
- Vision insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Short-term disability insurance (STD)
- Long-term disability insurance (LTD)
- Life insurance
- Supplemental insurance
- Employee Assistance Program (EAP)
- Pet insurance
- 401(k)
- Paid time off
- Holidays
- Sick pay
- Internet allowance
- Cell phone allowance
- Work-from-home allowance
- Wellness allowance
- Anniversary rewards
Company Overview