Note: The job is a remote job and is open to candidates in USA. Humana’s CenterWell Senior Primary Care provides personalized, proactive healthcare for seniors through integrated care teams. The Clinical Operations Strategy Lead designs and implements clinical operations, EHR optimization, data integration, and value-based care initiatives while managing partner practice implementations, stakeholder engagement, training, and change management.
Responsibilities
- Independently manage multiple implementation projects at various stages, ensuring that EHR optimization, CenterWell tools, and workflows are delivered on time and meet stakeholder expectations
- Communicate project progress to internal and external stakeholders, including practice leadership, IT staff, and staff, ensuring full alignment with implementation goals
- Deliver clear, concise, and structured training content on complex material, making it accessible for diverse audiences (practice executives, IT teams, clinical staff)
- Maintain and update training materials as products, workflows, tools and vendor systems evolve
- Consult independent medical practices while providing detailed assessment and recommendations for full adoption of outcomes centric, value-based care models
- Support/Coach partner practices through change management
- Influence the adoption of CenterWell's best practices and materials, driving engagement and commitment from practices throughout the implementation process
- Document implementation activities, outcomes, lessons learned, and improvement opportunities to support continuous refinement of the implementation model
- Execute implementations at CenterWells's high service level standards
- Ensure accurate data capture in EHR systems to generate quality measures and other reporting required for CenterWell's services
- Collaborate with practices to develop and implement data-sharing strategies, ensuring that practices are able to seamlessly exchange data with CenterWell
- Work with the team to design integrations and interfaces that support data sharing and population health analytics, ensuring data flow aligns with CenterWell's reporting requirements
- Conduct comprehensive assessments to understand how practices are currently utilizing their EHR systems and identify opportunities for optimization that align with value-based care, population health and quality
- Collaborate with multidisciplinary teams and practice stakeholders to implement EHR solutions that support CenterWell initiatives and population health goals
- Perform technical discovery to understand practices' technical landscape (which systems are used, where data resides) and explaining data flow/integration scenarios
- Assist practices in fully leveraging their existing EHR systems (athena, eClinicalWorks, Epic, etc.) for strategic CenterWell initiatives, including optimizing workflows and ensuring full adoption of technology for population health insights
- Assist practices with ACO quality compliance, providing guidance on using EHR systems to meet reporting requirements
- Stay informed on EHR vendor system updates and the implications of these changes for population health management
- Fully manage the execution of implementation initiatives from start to hand-off to Practice Engagement
- Lead resolution of complex technical and operational challenges
- In collaboration with CenterWell partners
- Guide practices through CenterWell resource configuration, enablement, and EHR optimization scenarios
- Identify common approaches, such a template or customized reports that practices can use to achieve specific aims, such as Medicare Wellness Visits, Transitions of Care and/or Advance Care Planning.)
- Identify existing or develop new high-quality, adult learning optimized educational materials that can assist practice staff in understanding how best to utilize their EHR system or other 3rd party systems to align with value-based care principles
- Understand relevant EHR vendor system updates specifically related to population health management
- Develop and support EHR-system-specific user groups composed of representatives from CenterWell's ACO practices to identify best practices and training opportunities
- Serve as an in-house expert on at least 1-2 top-tier EHRs
Skills
- Bachelor's degree required; significant relevant work experience may be accepted in lieu of educational requirements
- 7+ years experience working as a client-facing project lead in the healthcare industry (i.e., ambulatory practice, EHR vendor, health plan, hospital, government, management consulting) with a proven track record of creating, maintaining, and enhancing customer relationships and optimization of their EHR systems
- 3+ years implementation or optimization experience with top-tier ambulatory EHRs and practice management software, preferably with expertise in Epic Ambulatory, NextGen, Athena, or eClinicalWorks products
- This position will work remotely within the US and may include periodic travel to partner practices and/or CenterWell meetings
- Self-motivated and open to learn new EHR platforms/workflows
- Relevant competencies include developing and maintaining relationships with all team members, organizational skills, project management, critical thinking, problem solving, attention to detail, and effective written and verbal communication
- Results-oriented with the ability to prioritize and manage multiple projects in a fast paced, dynamic environment while maintaining focus on key goals
- Ability to lead and mentor team members, fostering a collaborative and supportive work environment
- Outstanding leadership, communication, and stakeholder management abilities
- Passion for driving positive change in healthcare delivery and improving patient outcomes
- Experience developing and implementing innovative solutions in complex healthcare environments
- Microsoft 360's suite of tools, and with planning and scheduling their own meetings
- Development experience with PowerApps and PowerBI
Benefits
- This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
Company Overview
Company H1B Sponsorship