Note: The job is a remote job and is open to candidates in USA. NuvoAir Medical is a technology-enabled pulmonary care organization focused on improving outcomes for patients with chronic respiratory diseases. They are seeking a detail-oriented Clinical Operations Intern to support their virtual clinical operations team, providing tech troubleshooting and administrative assistance to enhance patient experiences during virtual appointments.
Responsibilities
- Check patients in for their scheduled virtual appointments and verify required information
- Provide frequent, hands-on tech troubleshooting to help patients connect to their virtual visits (audio, video, device setup, platform access)
- Collect and document patient copays or outstanding balances
- Enter clinical and administrative information into patient charts with accuracy and attention to detail
- Recognize when a patient’s needs fall outside your scope and promptly direct them to the appropriate clinical team member
- Assist with general administrative tasks to support smooth virtual clinic operations
- Maintain patient confidentiality and adhere to HIPAA standards at all times
Skills
- Strong technical skills and ability to troubleshoot device, audio/video, and connectivity issues—this is a must
- Comfort and confidence guiding patients through technology challenges multiple times per shift
- Excellent communication and customer service abilities
- Strong attention to detail and organizational skills
- Comfortable learning and working within digital tools and EHR systems
- Ability to work independently and follow established workflows
- Professionalism, reliability, and willingness to learn
- Interest in healthcare, clinical operations, or health administration
- Prior experience in tech support, customer service, or administrative roles is a plus
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