Note: The job is a remote job and is open to candidates in USA. LumiMeds is a telehealth company focused on weight management and long-term metabolic health. The Clinical Operations Coordinator – Provider Support (NP) monitors provider workloads and patient communication queues, coordinates clinical workflows, and tracks operational performance to support timely patient follow-up.
Responsibilities
- Monitor daily workloads across DOs and NPs using the company's clinical management system
- Track pending consultations, patient messages, medical reviews, and outstanding clinical tasks
- Identify providers experiencing high workloads or delays in completing assigned tasks
- Coordinate workload adjustments and escalations with the appropriate clinical leadership
- Ensure provider assignments and pending patient requests are actively monitored
- Monitor patient communication queues to identify unanswered messages and delayed clinical responses
- Send reminders and alerts to providers when patient requests remain pending beyond established response-time expectations
- Escalate urgent or time-sensitive patient concerns according to established clinical protocols
- Follow up on unresolved cases to ensure appropriate action is taken
- Help prevent communication gaps that could negatively impact the patient experience
- Serve as an operational point of contact between clinical providers and internal support teams
- Identify recurring workflow issues affecting provider productivity and patient response times
- Support the implementation of standardized clinical communication and escalation procedures
- Collaborate with Clinical Leadership and Operations to improve efficiency and service quality
- Maintain visibility into outstanding clinical tasks and follow-up requirements
- Monitor key operational metrics, including:
- Average patient response time
- Number of unanswered or overdue patient messages
- Provider workload distribution
- Pending clinical tasks by provider
- Escalation volume and resolution time
- Prepare concise reports highlighting delays, operational risks, and improvement opportunities
- Recommend workflow adjustments to improve provider efficiency and patient satisfaction
Skills
- Nurse Practitioner (NP) degree and professional background required
- Previous experience in telehealth, virtual care, or clinical operations
- Strong understanding of clinical workflows, patient communication, and provider responsibilities
- Experience using Electronic Medical Records (EMR) or telehealth management platforms
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities and follow up proactively
- Strong written and verbal English communication skills
- Familiarity with HIPAA and patient confidentiality requirements
- Professional-level English communication
- Active U.S. NP license preferred
Benefits
- 100% Remote
Company Overview