Note: The job is a remote job and is open to candidates in USA. Angel Aligner is seeking a Clinical Integration Specialist to support new customers through onboarding with communication, education, and technical and clinical assistance. The role partners with sales and internal teams to deliver training, resolve challenges, build customer relationships, and share feedback that improves the integration process and product development.
Responsibilities
- Work closely with sales and customer service to deliver exceptional customer support and timely training throughout the onboarding process
- Design, develop and deliver customized technical support and product training (videos, presentations, written guides and protocols) specifically for the customer and their needs
- Diagnose and resolve product and/or clinical challenges for customers
- Perform common orthodontic practice IT troubleshooting (firewall, I/O scanner integration, windows applications, network performance) as it relates to usage of our product
- Build long-term trusting relationships with our customers
- Serve as subject matter expert to internal teams regarding physical product and software
- Share key success metrics and process improvement ideas related to integration process
- Develop feedback loops, ensuring our customer’s voice is heard in product development, sales, support, marketing and relevant cross functional teams
Skills
- Deep understanding of orthodontic practice operations and team dynamics
- In-depth knowledge or experience of orthodontic mechanics via aligner therapy
- Working knowledge of adult learning theory
- Excellent verbal and written communication skills
- Advanced computer skills, including Microsoft Office and knowledge of 3D orthodontic treatment planning software programs
- Exceptional virtual presentation skills
- Strong analytical and creative problem-solving skills
- Excellent time management skills with a proven ability to meet deadlines
- Flexible and adaptable - handles change confidently and able to shift priorities and adapt to rapid progress
- Excellent interpersonal and customer service skills
- Excellent organizational skills with attention to detail
- BS/BA or equivalent experience required
- Minimum of 3 year's work experience with orthodontic manufacturer or orthodontic practice
- Preferably in healthcare, technology, or business-related field
Benefits
- Remote-based role
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