Note: The job is a remote job and is open to candidates in USA. SmarterDx is transforming how health systems use clinical AI to capture the full value of patient care delivered. The Clinical Experience Manager will support sales and customer success by demonstrating Revenue Cycle Management technology, advising healthcare clients, refining CDI workflows, and developing educational materials for clinical documentation specialists.
Responsibilities
- Help hospitals and health systems understand how AI-powered CDI can improve documentation, boost revenue, and drive quality care
- Work closely with Customer Success to refine documentation workflows and help clients maximize their CDI programs
- Help design, implement, and refine comprehensive educational materials, guidelines, and curricula for CDI specialists, ensuring they can accurately review AI-driven query recommendations and maintain compliance standards
- Communicate directly with client CDI leaders to establish trust, address concerns, and demonstrate advanced knowledge of inpatient clinical documentation best practices
Skills
- Clinical Expertise: MD, RN, or another relevant clinical credential. You understand patient care and the nuances of CDI
- Deep familiarity with ICD-10, HCC coding, Medicare guidelines, and payer documentation requirements
- Proven ability to engage with prospects and clients, translating clinical concepts into business impact
- You can distill complex CDI topics into clear, compelling messaging for both clinical and non-clinical audiences
- You're excited about the role AI can play in transforming CDI and revenue cycle management
- CDI Experience: 5+ years in clinical documentation improvement leadership, hospital CDI, HIM, and/or RCM programs
- Strong analytical skills and ability to interpret healthcare data and trends
Benefits
- Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
- Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
- Remote-First Team – Work from anywhere in the U.S.
- Unlimited PTO & 11 Holidays – So you can relax and recharge.
- 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
- Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
- Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.
Company Overview