Note: The job is a remote job and is open to candidates in USA. ZOLL Cardiac Management Solutions is dedicated to improving patient outcomes through innovative medical technologies. The Clinical Deployment Specialist will drive EMS sales by enhancing customer satisfaction and retention during the clinical education and implementation process, supporting new product deployments and providing ongoing customer support.
Responsibilities
- Customer Support: Interface with large competitive conversions and select North American EMS customers to ensure continual product support throughout both pre- and post-sale stages, as directed by management
- Deployment - Support new competitive conversions
- Equipment set-up
- Post-sale training and development - (Classroom, field rides, remote support)
- Post-sale troubleshooting
- Post-sale follow-up
- "One-ZOLL" – Be a liaison in coordinating efforts amongst ZOLL departments/personnel to ensure customer vision of "One-ZOLL."
- Territory Managers
- Regional and Strategic Account Managers
- Technical Support
- Global Product Management
- Marketing
- Travel 60-80%, includes over-night stays and occasional weekends
Skills
- Paramedic level or higher
- Minimum of 10 years pre-hospital field experience
- Clinical training experience (AHA -ACLS, PALS, 12-Lead, ETC02, etc.)
- Self-starter
- Excellent written and verbal communication skills
- Project management and planning
- Proficiency with common word processing, presentation, spreadsheet and database programs
- BA/BS Degree or equivalent
- Technical background: Troubleshooting capital equipment, resuscitation, product management preferred (cardiology a plus)
Benefits
- Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com
Company Overview