Note: The job is a remote job and is open to candidates in USA. GuideIT is a US-based technology services company focused on technology alignment and optimization. The Clinical Application Support Analyst will support clinical applications and serve as the point of contact for customer end users, managing eCW configurations, incidents, requests, projects, documentation, and vendor issues.
Responsibilities
- Act as an eCW Analyst on assigned Customer EHR department team
- Participate in any required Customer and GuideIT meetings
- Provide hands on support for Customer approved changes to eCW settings and configurations, following and working within the constraints of the Customer’s Information Services Change Control procedures
- Using Customer’s systems and processes, provide thorough documentation of issues and actions taken to resolve or remediate
- Complete assigned incidents, requests, and projects related to the eCW and related systems
- Assist in creating, updating, and resolving issues with eCW vendor
- Recognizes incident trends and data anomalies to escalate possible critical incidents or problems to Tier 2 teams
- Engage other members of the Customer’s Information Systems team in resolving incidents or completing requests as necessary to maintain a high level of service and quality
- Other duties as assigned
Skills
- * Thorough understanding of eCW and related 3rd Party Vendors applications
- * 3+ years of experience with implementation and/or support of eCW
- * Ability to engage with customer team members at all levels (staff level to management)
- * Understands, promotes, and demonstrates customer processes and procedures
- * Aptitude for high productivity and efficiency
- * Strong communication and interpersonal skills
- * Industry-specific certification(s): Electronic Health Records - MEDITECH Systems Certificate
- * Primarily remote work with occasional in-office work (Florida area residents only)
- * Travel – occasional, as directed
- * Must be flexible to assigned shift work
- * Bachelor's Degree, preferred
Benefits
- Performance-based bonuses
- 401K
- Health insurance coverage
- Dental insurance coverage
- Vision insurance coverage
- Paid holidays
- Paid time off
- Primarily remote work with occasional in-office work (Florida area residents only)
Company Overview