Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group is focused on simplifying the health care experience and creating healthier communities. The Clinical Administrative Coordinator plays a key role in ensuring established processes are completed and collaborates with the care team to deliver exceptional customer service.
Responsibilities
- Act as a Subject Matter Expert for other team members
- Work with the clinical team to manage requests for services
- Manage the intake of members or the admission/discharge information post notification
- Manage the referral process, processing incoming and outgoing referrals and authorizations, including intake, notification and census roles
- Resolve inquiries from members and/or providers
- Completing special projects
- Performs other duties as assigned
Skills
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 2+ years of customer service experience analyzing and solving customer problems
- Ability to travel up to 10% locally to attend team Quarterly meetings
- Intermediate level of proficiency with Microsoft Word (create documents, edit), Microsoft Excel (create, edit, save documents), Microsoft Outlook (email and calendar management), and the ability to use multiple web applications
- Ability to work full-time (40 hours/week) Telecommute position in Tampa, Florida. The schedule is Monday through Friday and an 8-hour shift between the hours of 8:00 am to 5:00 pm EST. It may be necessary, given the business need, to work occasional overtime
- 1+ years of experience working with Medicare and/or Medicaid Services
- 2+ years of experience working in the health care industry
- 2+ years of experience working with medical terminology
- Work at home experience
- Experience working in metrics driven environment
- Knowledge of ICD-10 and CPT codes
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
Company Overview