Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group, through its Optum organization, delivers technology-enabled care and health services to help people live healthier lives. The Clinical Administrative Coordinator drafts and retrieves client letters, applies regulatory and client requirements, identifies appropriate templates, and meets productivity, adherence, and quality standards in a remote customer service and administrative support role.
Responsibilities
- Drafts NOA and NOE letters for government and commercial specific clients
- Makes outbound calls to client specific customers to initiate letter retrieval
- Adherence to client, regulatory and accreditation requirements for letter documentation
- Demonstrate product knowledge by identifying the appropriate letter template based on the services and action within the case
- Consistently meet established productivity, adherence, and quality standards
- Other duties as assigned by manager and/or director
Skills
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- Experience working with Microsoft Outlook, Microsoft Word, and Microsoft Excel (ability to create, edit, save and send emails, documents and spreadsheets)
- Computer experience including, but not limited to, ability to learn new computer system applications
- Flexibility to work outside standard hours of operations due to changing business needs
- Ability to work the hours of 10:00am - 7:00pm CST Tuesday - Saturday
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting)
- 1+ years of professional experience in an office / customer service environment
- Bilingual Fluency in English and Spanish
- Experience in an office setting using the telephone and computer as the primary instruments to perform the job duties OR customer service experience analyzing and solving customer problems
- Experience working within a Hospital, Physician's Office, or Medical Clinical setting, Medical Terminology, ICD - 10 and CPT codes, Medicare and / or Medicaid Services, Call Center environment
- Experience in a Clerical or Administrative support related role
- Healthcare experience
Benefits
- National remote work with the flexibility to telecommute from anywhere within the U.S.
- 12 weeks of paid training
- A comprehensive benefits package, subject to eligibility requirements
- Incentive and recognition programs, subject to eligibility requirements
- Equity stock purchase, subject to eligibility requirements
- 401k contribution, subject to eligibility requirements
- Career development opportunities
Company Overview