Note: The job is a remote job and is open to candidates in USA. Foundant builds mission-critical software for the social good ecosystem, helping foundations, grantmakers, nonprofits, and community organizations streamline their work and maximize their impact. The Client Support Intern will support day-to-day client needs by answering questions, troubleshooting issues, escalating software bugs, and providing positive client experiences while developing communication, problem-solving, and software support skills.
Responsibilities
- Build confidence in communicating clearly and professionally with clients, teammates, and stakeholders at all levels across Foundant Technologies and SmartSimple
- Support day-to-day client needs by answering questions, helping troubleshoot issues, escalating software bugs when needed, and contributing to positive client experiences
- Apply your technical curiosity and problem-solving skills to find thoughtful, effective solutions using Foundant’s software tools
- Professionally engage with clients through phone calls, chats, and emails, learning how to deliver great service across communication channels
- Grow your understanding of the philanthropic sector and how technology plays a key role in driving meaningful impact
- Collaborate with a supportive, fun team of fellow students and early-career professionals in a team-first environment
- Gain hands-on experience with Foundant’s full suite of software products while developing versatile skills that will give you a strong edge in your next opportunity
Skills
- Must be currently enrolled in an accredited academic program (college, university, or equivalent)
- Students from all areas of study are encouraged to apply - diverse perspectives and backgrounds are valued and welcomed
- Ability to commit to 20+ hours per week, Monday through Friday, with a flexible schedule coordinated around team and organizational needs
- Willingness to engage in a 9-month or longer service term, with potential to extend for the right candidate
- A collaborative mindset, eagerness to learn, and motivation to grow in a fast-paced, team-oriented environment
- Strong written and verbal communication skills, and a desire to gain real-world experience supporting clients and working with software tools
- Coursework or interest in fields such as Accounting, Computer Science, or Communications is considered an asset
Benefits
- Remote-first workplace with flexibility to work remotely or from office locations
- Tuition reimbursements
- Lifestyle reimbursements
- Bespoke mindfulness and fitness initiatives
- Flexible PTO policy
- Professional and personal development opportunities
- Opportunities for internal mobility, including new roles, leadership opportunities, and shifting to a different department
- Autonomy and responsibility to approach work creatively and independently
- Employee recognition
Company Overview