Remote Client Success Representative – Customer Service & Growth
Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote – U.S. Residents Only
Schedule: Flexible | Work From Home
Level Up Your Career – Build Your Future From Home
Ready for a career where your communication skills, ambition, and commitment can create real opportunities for growth?
AO is seeking motivated, people-focused professionals to join our expanding team as Remote Client Success Representatives. This opportunity combines customer service, relationship building, benefits education, and professional development in a fully virtual environment.
You'll work directly with clients who have requested information about available benefits and coverage options, helping them understand their choices and providing support throughout the process.
Whether you're beginning your career, making a career change, or bringing experience from customer service, healthcare, hospitality, retail, education, administration, or sales, we provide the training and mentorship to help you succeed.
No prior insurance experience is required.
About AO
AO is part of the American Income Division of Globe Life and has a long-standing history of serving working families, union members, associations, and their families.
Our focus is helping individuals and families understand supplemental benefits and financial protection options while providing a high level of ongoing client service.
Since 2020, our organization has operated in a fully virtual environment, allowing representatives to work from home while remaining connected through technology, training, mentorship, and team collaboration.
Our culture emphasizes service, professional development, accountability, leadership, and performance-based growth.
What You'll Do
As a Remote Client Success Representative, you'll serve as a trusted resource for clients while developing valuable communication, customer service, and leadership skills.
Client Service & Relationship Building
Meet with clients virtually through Zoom and scheduled phone appointments
Answer questions regarding available benefits and coverage options
Explain products and services clearly and professionally
Help clients understand options based on their individual needs
Assist with applications, enrollment, and benefit updates
Provide ongoing customer service and follow-up support
Maintain accurate client records and documentation
Build long-term relationships through professionalism, reliability, and consistent communication
Professional & Leadership Development
Participate in structured virtual training and coaching
Learn from experienced mentors and leadership professionals
Develop communication, presentation, and problem-solving skills
Learn industry products, systems, and best practices
Collaborate with a supportive virtual team
Participate in leadership development opportunities
Build skills that can prepare you for future advancement
What We Offer
🏡 100% Remote Flexibility
Build your career from home without the daily commute.
Work remotely from anywhere within the United States
Flexible scheduling options after training
Virtual client appointments
Modern remote work environment
Online training and team collaboration
🤝 Client Opportunities Provided
Spend your time helping clients and building relationships.
Connect with clients who have requested information
Focus on needs-based conversations and client support
No cold calling
Build ongoing relationships with members and families
💰 Weekly Performance-Based Compensation
Your results can directly influence your earning potential.
Opportunities include:
Weekly performance-based compensation
Performance bonuses and incentives
Recognition programs
Leadership incentives
Residual income opportunities through client renewals
Compensation is performance-based and may vary based on individual activity and results.
Training & Mentorship
No prior insurance experience is required.
AO provides:
Structured onboarding
Virtual training
Weekly coaching and development
Product and systems education
Ongoing mentorship
Leadership development
Professional growth opportunities
We're looking for people who are willing to learn, apply feedback, and consistently improve.
Career Advancement
Your career growth doesn't have to depend on waiting for someone else's position to open.
Advancement opportunities are based on performance, consistency, initiative, and leadership development.
Motivated representatives may have opportunities to grow into:
Team leadership
Training and mentorship
Management
Advanced leadership positions
Additional organizational growth opportunities
Whether your goal is to become an exceptional client representative or develop into leadership, you'll have access to resources and mentorship designed to support your professional development.
Benefits, Recognition & Incentives
Qualifying representatives may have access to:
Medical reimbursement program
Company-supported life insurance
Residual income opportunities
Leadership development programs
Company-sponsored incentive travel
Leadership conferences and professional events
Performance recognition programs
Modern virtual technology and business tools
Eligibility and performance requirements may apply.
Who We're Looking For
You don't need years of industry experience to succeed here. We're looking for professionals who demonstrate:
Excellent verbal and written communication skills
Strong interpersonal and relationship-building abilities
Positive attitude and professional demeanor
Active listening and problem-solving skills
Self-motivation and accountability
Strong work ethic and follow-through
Effective organization and time management
Ability to work independently from home
Comfort using Zoom and virtual communication tools
Adaptability and willingness to learn
Coachability and openness to feedback
Genuine desire to help others
Helpful Experience – Not Required
Previous experience in any of the following areas can be beneficial:
Customer Service
Client Relations
Healthcare
Retail
Hospitality
Education
Administrative Support
Call Center Operations
Sales
Leadership or Management
No prior insurance experience is necessary. Comprehensive training and ongoing mentorship are provided.
Minimum Requirements
Applicants must:
Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating with clients virtually
Be willing to participate in required training and professional development
Why Build Your Career with AO?
At AO, we believe careers are developed through mentorship, consistency, opportunity, and performance.
This opportunity may be a strong fit if you're looking to:
Build a professional career while working from home
Develop valuable communication and relationship-building skills
Help families better understand their available benefits
Work with clients who have requested information rather than relying on cold calling
Receive ongoing training and mentorship
Advance based on performance rather than tenure
Develop leadership and management skills
Build long-term earning opportunities through client relationships and renewals
You'll work in a collaborative virtual environment where professional development and achievement are encouraged and recognized.
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live virtual interview with our hiring team.
All interviews are conducted through Zoom video conferencing, providing a convenient and accessible hiring experience.
Ready to Level Up Your Career?
If you're ready to build a flexible remote career where you can help people, develop professionally, and create opportunities for long-term growth, we encourage you to apply.
Apply today to be considered for our Remote Client Success Representative opportunity and discover what's possible when ambition, mentorship, and opportunity come together.
Work From Home. Help People. Grow Your Career. Lead Your Future. 🚀