Note: The job is a remote job and is open to candidates in USA. Love Strategies, Inc. is seeking a high-performance Client Services Sales Manager to lead their Client Services team. The role involves coaching and developing Client Success Managers to achieve client results and drive revenue growth, while ensuring an exceptional client experience.
Responsibilities
- Lead, coach, and develop a team of Client Success Managers
- Conduct weekly one-on-one coaching sessions
- Lead daily huddles and ongoing sales training
- Review client conversations and provide actionable feedback
- Hold team members accountable to performance expectations and company standards
- Develop individualized coaching plans to improve performance
- Drive pod revenue through renewals, upgrades, continuations, referrals, and additional services
- Improve conversion rates across all client opportunities
- Forecast revenue and monitor pipeline health
- Identify trends and implement strategies to improve sales performance
- Ensure clients receive a world-class experience throughout their journey
- Partner with the team to resolve escalated client situations
- Help clients remain engaged, committed, and progressing toward their goals
- Balance empathy with accountability to create the best long-term client outcomes
- Monitor KPIs and performance dashboards
- Conduct call reviews and quality assurance
- Manage corrective action and performance improvement plans when necessary
- Ensure consistent execution of SOPs and client processes
- Maintain accurate CRM data and reporting
- Manage team capacity and caseload distribution
- Improve workflows, documentation, and operational efficiency
- Collaborate cross-functionally to improve the client journey
Skills
- Proven success in consultative sales
- Experience coaching or developing sales professionals
- Track record of achieving revenue goals
- Experience holding team members accountable to performance standards
- Strong communication and conflict-resolution skills
- Experience using KPIs and reporting to improve performance
- Ability to balance personal production with leadership responsibilities
- High-ticket sales experience
- Sales management or enrollment leadership experience
- Coaching, consulting, education, wellness, or personal development experience
- Experience leading remote teams
- Call review and sales coaching experience
- Client retention, renewals, and expansion revenue experience
- Coaching certification or formal coaching experience (preferred but not required)
Benefits
- Remote work
- Commission
- The ability to grow in scaling company
Company Overview