Note: The job is a remote job and is open to candidates in USA. Harris Computer provides software solutions through its Quintessential School Systems division for K-12 and County Office of Education customers. The Client Services and Support Analyst will provide client support, software troubleshooting, training, webinars, and documentation for QSS/OASIS applications.
Responsibilities
- Provide quality support to our clients, employing a high degree of service and timeliness of resolution
- In addition to the Professional Services team, provide end-user in-person and online training resources
- Assisting the Professional Services and Support teams in developing and maintaining end user training documentation
- Lead webinars and software training classes for our clients
- Develop a deep understanding of the functional/technical features of our applications and use this knowledge to address application-related issues and questions
- Diagnose software issues/bugs, performing the appropriate resolution; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient, and effective manner
Skills
- Ability to handle customer inquiries, requests and complaints in an efficient, effective and professional manner
- Polished presentation skills
- Experience providing software training to CA K-12 school districts
- Excellent troubleshooting and analytical problem-solving skills
- Excellent oral and written communication skills
- Highly-developed organizational skills and time management ability
- Ability to work independently on assigned projects, as well as in a team atmosphere
- Highly motivated, flexible, adaptable nature
- Ability to learn quickly in a fast-paced, challenging, and ever-changing environment
- Well-versed in supporting apps on a hybrid Linux Back-end/Windows Front-end applications
- Knowledge of Postgres and SQL Server databases
- Experience with client-server applications
- Knowledge/experience with business intelligence query tools is preferred
- Knowledge/experience with fund accounting and payroll applications in the K-12 market is preferred
Benefits
- Remote work arrangement
Company Overview