Description:
We are seeking a highly organized and responsive Remote Client Response Representative to manage client communications, coordinate caregiver admissions, and drive referral conversions. In this full-time, work-from-home role, you will serve as the primary point of contact for incoming inquiries, handle time-sensitive referral calls, prepare proposal submissions, and ensure seamless admissions and caregiver scheduling.
This role rewards initiative-earn a stable hourly wage plus performance-based incentives for every successful referral, callback, and admission you complete.
Key Responsibilities
• Client Communication: Serve as the first point of contact for all incoming and outgoing communications via phone, email, and SMS.
• Referral Management: Answer live referral calls promptly (time-sensitive and earnings-critical), conduct warm referral callbacks, and respond to all inquiries without delay.
• Admissions & Coordination: Process RFA (Request for Admission) responses, confirm start dates and care schedules, and coordinate caregiver assignments to initiate service.
• Proposal Development: Write, compile, and submit complete RFP (Request for Proposal) packages, managing follow-through until a decision is reached.
• Confidentiality: Handle highly sensitive information (SSNs, Medicaid/Medicare IDs, payment details) with strict adherence to privacy protocols and HIPAA standards (if applicable).
Compensation & Incentives
• Base Pay: Guaranteed hourly wage for all 40 hours/week, paid via standard payroll.
• Performance Bonuses (vest after 3 months of continuous care):
• Live Referral Calls: $25 per successful call
• Warm Referral Callbacks: $20 per successful callback
• RFA / Admissions: $30 per successful admission
• RFP Submissions: $150 per completed full-package submission
• RFP Annual Bonus: $350 per awarded contract (paid annually while client remains active)
All incentive bonuses are paid as a lump sum added to your regular paycheck once care has been active for three months.
Work Requirements & Technology
• Dedicated Workspace: Quiet, professional environment suitable for live calls throughout the day.
• Reliable Internet: High-speed connection required.
• Company-Provided Equipment: Dedicated phone line and device will be supplied to ensure 100% availability during shift hours.
• Accountability Software: Company-provided time-tracking and geolocation software will be installed to confirm working hours and approved location. Candidates must be comfortable with these tools as a condition of employment.
Eligibility & Pre-Employment Screening
Given the sensitive nature of the financial and personal data handled, all offers are contingent upon successful completion of the following:
• Criminal background check
• Credit check (required due to fiduciary responsibilities)
• Drug and alcohol testing
All screenings comply with applicable federal and state laws.
Ideal Candidate Profile
• Strong written and verbal communication skills
• Self-motivated, detail-oriented, and results-driven
• Comfortable in a performance-based compensation model
• Reliable, punctual, and able to maintain consistent availability
• Prior experience in client communication, care coordination, admissions, or proposal writing is a plus
• Background in healthcare, home care, or HIPAA-protected information handling is highly encouraged to apply