Note: The job is a remote job and is open to candidates in USA. FICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions. The Senior Director, Client & Partner Education and Enablement provides leadership for customer and partner enablement across FICO’s solution portfolio, focusing on driving adoption and delivering measurable business outcomes.
Responsibilities
- Define and own the global strategy for client and partner education across FICO Platform and Enterprise Fraud Solutions (EFS), aligned to business, product, and customer adoption goals
- Develop scalable enablement frameworks that support direct and indirect clients, partners, processors, and internal stakeholders across all regions
- Lead and grow a high-performing global team of learning professionals, including trainers, instructional designers, learning consultants, and certification specialists
- Set the direction for certification and credential programs, ensuring they are current, credible, and clearly tied to client/partner readiness and business impact
- Act as an internal consultant to Sales, Customer Success, Product, Customer Delivery (Professional Services) and Customer Engineering on training and enablement for strategic initiatives and product launches
- Own the global training delivery model (onsite, virtual, self-paced, and partner-delivered) and ensure consistent, high-quality execution
- Design and refine engagement policies, delivery frameworks, and discovery models that align client expectations, training scope, and business outcomes
- Set and execute strategies for applying AI and modern learning technologies to reinvent FICO’s client and partner education, driving more personalized, data-informed, automated, and scalable enablement experiences
- Represent the Integrated Learning Organization (ILO) in cross-functional forums, events and GA/product launch processes, ensuring enablement assets are embedded in go-to-market and adoption plans
- Translate complex technical and domain concepts into practical, outcome-focused learning experiences for diverse audiences
- Use data and metrics to measure learning effectiveness, certification impact, customer readiness, and value realization; continuously improve programs based on telemetry and feedback
Skills
- 15+ years of experience in enterprise software, technical enablement, learning leadership, consulting, and/or customer success
- Proven track record building and leading global teams and driving cross-functional initiatives to positive outcomes
- Strong background in enterprise platforms and/or fraud/financial crime solutions, with credibility in both technical and business discussions
- Experience designing and governing certification or credential programs
- Excellent customer-facing consulting, facilitation, and executive communication skills
- Transformation and innovation of learning paradigms and experiences with agentic AI
- Demonstrated ability to operate at both strategic and hands-on levels and to influence stakeholders without direct authority
Benefits
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
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