Overview
Join our dynamic team as a Remote Client Experience & Scheduling Coordinator for a bustling mobile pet spa! In this energetic role, you will be the friendly voice and organized mind behind our client interactions, ensuring every pet owner feels valued and their appointments are seamlessly scheduled. Your enthusiasm and exceptional communication skills will drive customer satisfaction, foster loyalty, and help our mobile pet spa deliver top-tier service to pets and their owners.
This fully remote position offers an exciting opportunity to combine your passion for customer service with your love of animals in a fast-paced, supportive environment.
Duties
• Manage incoming calls, emails, and online inquiries with professionalism and warmth, providing outstanding customer support and information about services and pricing
• Schedule appointments efficiently using scheduling software, coordinating with team members to optimize daily routes and service times
• Assist clients in selecting services, answering questions about pet grooming options, and providing detailed information in multiple languages when needed
• Enter client data accurately into databases, maintaining organized records of appointments, client preferences, and payment details
• Handle outbound calls to confirm upcoming appointments and follow up on client feedback
• Resolve customer issues promptly by identifying concerns, offering solutions, and escalating complex problems to management when necessary
• Process payments securely through electronic methods while maintaining accurate financial records
• Opportunity to work on-site at local events
Experience
• Previous call center experience or customer support roles demonstrating excellent phone etiquette and communication skills preferred
• Proficiency in correspondence management
• Strong organizational skills with the ability to multitask efficiently in a fast-paced environment
• Experience with customer service problem-solving, analysis skills, and handling client communication across various channels
• Familiarity with data entry tasks, typing accuracy, and technical proficiency in scheduling software or CRM systems
Join us to make a difference in the lives of pets and their owners by delivering exceptional client experiences! We value energetic professionals who thrive on helping others while working remotely in a flexible yet structured environment.
Pay: From $18.00 per hour
Benefits
• Work from home
Shift availability:
• Day Shift (Required)
Work Location: Hybrid remote in Norwalk, CT 06858