[Remote] Client Director, Enterprise Accounts

Note: The job is a remote job and is open to candidates in USA. Uniphore is an AI-native enterprise technology company that provides AI-powered platforms for customer and employee experiences. The Client Director will own and grow a major global energy-sector enterprise account by driving adoption, renewals, expansion, and executive-level engagement. The role involves developing account strategy, coordinating cross-functional teams, identifying growth opportunities, and managing forecasting through Salesforce.

Responsibilities

• Build and execute a multi-year account strategy for the account (managed ARR $1M–$30M+)
• Own the full account lifecycle — from onboarding and adoption through renewal, expansion, and negotiation
• Deliver $2M–$4M in expansion ARR annually through upsell, cross-sell, and whitespace identification
• Develop ROI-driven business reviews (QBRs) that earn continued executive/board-level sponsorship
• Orchestrate cross-functional teams (Solutions Engineering, Customer Success, Product, Legal) as the "CEO of the account"
• Track adoption, usage, and product trends to surface expansion opportunities and defend against churn risk
• Maintain accurate forecasting and pipeline visibility within the account through Salesforce

Skills

• 10+ years in enterprise SaaS/technology account management or sales, with consistent quota/retention attainment
• 5+ years managing C-suite relationships in F500/G2000 accounts
• Track record of growing accounts to $2M+ ACV / $10M+ TCV through renewals and expansion (not net-new acquisition)
• Experience in AI/ML, SaaS, cloud, or data platforms; ideally within Energy, Oil & Gas, or other complex industrial/engineering-driven enterprises
• Mastery of MEDDPICC, Challenger, or Command the Message applied to account expansion motions
• Bachelor's degree; Salesforce proficiency
• Willingness to travel as needed to support the account on-site

Benefits

• Annual incentive opportunity based on target achievement
• Pre-IPO stock options
• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) with a match
• Generous paid time off
• Paid holidays
• Paid day off for your birthday
• Other paid leave policies to support employees through all phases of life
• Remote work in USA - TX

Company Overview

Uniphore is an AI-native company that provides a secure AI platform that deploys agentic AI across every enterprise function. It was founded in 2008, and is headquartered in Palo Alto, California, USA, with a workforce of 501-1000 employees. Its website is http://www.uniphore.com.

Company H1B Sponsorship

Uniphore has a track record of offering H1B sponsorships, with 10 in 2026, 15 in 2025, 5 in 2024, 5 in 2023, 11 in 2022. Please note that this does not guarantee sponsorship for this specific role.