Note: The job is a remote job and is open to candidates in USA. Storyteller is a high growth B2B SaaS platform that enables companies to integrate Stories into their platforms, enhancing user engagement and advertising revenue. As a Client Delivery Operations teammate, you will facilitate client onboarding, feature rollouts, and issue resolution while coordinating with various teams to ensure successful delivery and client satisfaction.
Responsibilities
- Own day-to-day execution for client workstreams such as onboarding, configuration, feature rollouts, updates, and operational requests
- Turn unclear client needs or internal discussions into clear actions, priorities, owners, and next steps
- Keep delivery moving by coordinating with account, product, engineering, support, and operations teams
- Investigate client issues by gathering context, checking configuration, reproducing problems where possible, and identifying likely blockers
- Use AI and internal tools to accelerate investigation, documentation, analysis, follow-ups, and delivery workflows
- Maintain clear visibility on status, risks, decisions, dependencies, and next actions
- Communicate with clients and internal teams in a way that builds confidence and reduces confusion
- Improve delivery playbooks, checklists, templates, and operating habits as patterns emerge
Skills
- High ownership. You care whether the client outcome actually happened, not just whether you sent the update
- High agency: you can create direction from messy context and move work forward without needing every step defined
- Strong written communication and the ability to translate between client language, product reality, and technical constraints
- Comfort with ambiguity, shifting priorities, and problems that are not neatly defined at the start
- Technical mindedness. You do not need to be an engineer, but you should want to understand systems, configuration, data, dependencies, and failure modes
- Good judgment about what needs action now, what needs deeper investigation, and what needs escalation
- Ability to manage multiple workstreams without losing the thread
- Practical AI usage: you use tools to investigate faster, structure context, draft clearer updates, and improve repeatable workflows
- Standards and performance honesty: you can tell when something is not clear enough, strong enough, or ready enough for a client
- Outcome orientation: you understand that client value is changed outcomes, not internal activity
- Experience in client operations, product operations, implementation, delivery, support, customer success, or technical account management
- Experience with SaaS platforms, integrations, CMS tools, or developer-facing products
- Experience working with sports, media, content, or live digital products
- Examples of owning messy work across multiple people or teams and getting it to a clear outcome
Benefits
- Fully remote working anywhere in South Africa!
- 33 Days Paid Leave and Benefits
Company Overview