Note: The job is a remote job and is open to candidates in USA. Daisy + Co. Therapy is an insurance-based mental health practice dedicated to providing compassionate care. They are seeking a Client Care Coordinator & Administrative Assistant to support administrative operations and ensure a professional experience for clients.
Responsibilities
- Conducting consultation calls with prospective therapy clients
- Answering incoming phone calls, emails, and text inquiries
- Scheduling consultations and appointments
- Verifying insurance benefits
- Coordinating referrals when appropriate
- Supporting new client intake and onboarding
- Maintaining accurate electronic records and documentation
- Assisting with administrative and operational projects
- Supporting practice leadership with administrative tasks
- Delivering exceptional customer service while maintaining professionalism and confidentiality
Skills
- Exceptionally organized with strong attention to detail
- Warm, personable, and professional
- An excellent verbal and written communicator
- Comfortable speaking with clients by phone throughout the day
- Dependable, responsive, and proactive
- Able to work independently in a remote environment
- Comfortable managing multiple priorities in a fast-paced setting
- Committed to maintaining confidentiality and professionalism
- Excited to grow alongside a collaborative, mission-driven practice
- Previous administrative, receptionist, customer service, and/or healthcare office experience
- Experience using electronic health records (EHRs), scheduling software, CRM systems, or similar administrative platforms
- Experience with insurance billing, credentialing, and verification calls
- High school diploma or higher
Benefits
- Paid onboarding and training provided.
Company Overview