Note: The job is a remote job and is open to candidates in USA. bswift is a benefits administration company that provides tailored solutions to simplify employee benefits and deliver exceptional client service. The Client Analyst II supports clients and employees by maintaining benefits websites, executing benefits-related processes, providing operational and system support, and resolving participant and client inquiries.
Responsibilities
- Provide ongoing service delivery to support client requirements and business needs
- Serve as first-level system support for assigned clients
- Maintain and update client benefits websites
- Perform ongoing audits and file reviews to ensure data integrity and accuracy
- Manage daily, weekly, and annual inbound and outbound file processing
- Research, analyze, and resolve participant cases and inquiries
- Execute client-specific reporting and support ACA processing activities
- Perform system testing to support bswift platform releases and annual enrollment activities
- Review release documentation to understand system changes and client impacts
- Execute operational processes as outlined in client Admin Guides
- Configure and test system functionality to meet client requirements for projects and enrollments
- Provide timely and accurate responses to client inquiries through research and analysis
- Perform billing-related tasks, including invoice generation, payment posting, and receivables reconciliation
Skills
- Bachelor's degree from a four-year college or university, or an equivalent combination of education and experience
- Advanced proficiency in Microsoft Excel and working knowledge of Microsoft Office products
- Extensive experience working with databases, including data interpretation and manipulation
- Strong analytical and problem-solving skills with the ability to think creatively and independently
- Effective verbal and written communication skills to collaborate with clients and internal teams
- Experience with benefits administration systems, payroll systems, HRIS, or related software platforms
- Prior experience supporting ACA processing
- Experience working in a client-facing, service-oriented environment
- Familiarity with benefits enrollment cycles and annual open enrollment support
Benefits
- Access to health, dental, and vision plans to support your wellness and that of your family.
- Performance-based incentives for most roles.
- Remote first, Office friendly environment!
- Employer-sponsored retirement savings programs.
- Opportunities for career growth, including training and access to resources to support your career progression.
- A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
- Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
Company Overview