Note: The job is a remote job and is open to candidates in USA. Ballard Spahr LLP is a nationally recognized law firm with more than 750 lawyers across 19 offices in the United States. They are seeking a detail-oriented, customer-service-minded Client Account Services Coordinator to support their Collections/Client Account Services function, maintaining accurate account documentation and collaborating with teams to ensure timely follow-up on aged receivables.
Responsibilities
- Maintain accurate and comprehensive records within the collections database, documenting accounts receivable delinquencies, collection activities, and the status of follow-up efforts
- Prepare and distribute aging reports, account statements, and collection correspondence for clients with outstanding balances, in accordance with direction from billing attorneys and the Collections Team
- Monitor and assist with the management of Accounting ServiceNow tickets, ensuring timely follow-up, issue resolution, and effective communication with stakeholders
- Support the planning, coordination, and execution of firmwide collection campaigns, including report preparation, scheduling, and responding to related inquiries
- Maintain the Client Account Statement Database and ensure the accuracy of client information by researching and processing address updates within the 3E system
- Coordinate and assist with the distribution of communications, reports, and collection-related materials to Department Chairs, Office Managing Partners, Division Practice Managers (DPMs), Group Heads, and clients
- Maintain organized files, records, and supporting documentation in accordance with established departmental and firm policies and procedures
- Handle sensitive client and firm information with the highest level of confidentiality, professionalism, and discretion
- Collaborate effectively with attorneys, legal assistants, accounting personnel, and administrative staff across multiple departments and office locations to support firm collection initiatives and promote a positive working environment
- Provide administrative and operational support to the Collections Team, assisting with special projects and other related responsibilities as assigned
- Demonstrate strong organizational skills and attention to detail while managing multiple priorities and meeting established deadlines
- Participate in required firm training and professional development programs, including inclusion initiatives, anti-harassment training, and information security awareness programs
Skills
- Previous experience in accounts receivable, billing, collections, or client accounting support required
- Exceptional attention to detail with the ability to maintain accurate records, analyze information, and document activities thoroughly and consistently
- Strong written and verbal communication skills, with the ability to draft professional client correspondence and prepare clear, concise internal reports
- Proven ability to effectively manage multiple priorities, meet deadlines, and follow through on outstanding items in a fast-paced, high-volume environment
- Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Word
- Demonstrated ability to handle sensitive and confidential information with discretion, professionalism, and sound judgment
- Strong organizational and problem-solving skills, with the ability to identify issues, research solutions, and escalate matters as appropriate
- Collaborative and client-service-oriented team player with the ability to build effective working relationships across departments, offices, and levels of the organization
- Ability to work independently while contributing to team objectives and supporting broader collections and accounts receivable initiatives
- Experience within a law firm or professional services environment is highly preferred
- Experience with Elite 3E, ServiceNow, or similar financial and ticketing systems is preferred
Benefits
- Innovative Work Environment
- Professional Development
- Inclusion
- Play a pivotal role in developing industry-leading solutions
- Take advantage of continuous learning opportunities and avenues for career growth
- Join a Business Resource Group and share cultural, experiential, or job-related interests, experiences, and/or backgrounds
- Ballard Spahr offers an excellent benefits package. A summary of available benefits can be found here in the Careers section of the firm’s website
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