Note: The job is a remote job and is open to candidates in USA. AAA Auto Club Enterprises is the largest club within the national AAA federation, with nearly 17,000 employees serving over 18 million members. The Claims System Testing Manager will coordinate and oversee the UAT testing process, ensuring efficiency and collaboration with stakeholders to deliver high-quality product releases.
Responsibilities
• Lead and manage a team of Claims System Analysts, providing guidance, mentorship, and support to ensure their professional growth and effective performance
• Create, implement, and continuously improve test strategies, methodologies, and processes to achieve optimal test coverage and product quality
• Collaborate with project managers, product owners, development teams, and other stakeholders to plan test schedules, resources, and deliverables. Ensure timely and efficient execution of testing phases within project timelines
• Identify potential risks in the testing process and develop mitigation strategies to minimize project impacts
• Oversee all aspects of quality assurance, including test planning, test case development, execution, and defect tracking. Ensure adherence to quality standards and best practices
• Research, evaluate, and implement testing tools and technologies to enhance efficiency and effectiveness
• Generate comprehensive reports on testing progress, issues and results. Maintain detailed documentation of test plans, test cases, and test results
• Foster effective communication and collaboration among cross-functional teams to ensure alignment of testing goals, priorities, and outcomes
Skills
• 4-6 years Claims Handling
• Advanced organizational, planning and delegation skills critical
• Advanced oral and written communication skills necessary
• Advanced interpersonal skills essential
• Ability to work independently and build consensus within a cross departmental team
• Comfortable working with multiple projects in a fast-paced, agile environment
• Adapt to changing priorities and work independently with minimal supervision in a fast-paced environment
• Analytical and problem-solving skills, with the ability to identify, prioritize and communicate defects and risk effectively
• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State
• Bachelors Equivalent combination of education and experience
• 1-3 years Supervisory
• 1-3 years Agile process experience
• 1-3 years Experience planning, preparing for, and leading projects
• Chartered Property Casualty Underwriter - Insurance Institute of America
Benefits
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company Overview
• AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S. It was founded in undefined, and is headquartered in Costa Mesa, California, US, with a workforce of 10001+ employees. Its website is https://careers.ace.aaa.com/.