Note: The job is a remote job and is open to candidates in USA. Three Insurance, a Berkshire Hathaway company, provides business insurance through an internet-driven platform. The Claims Intake Associate answers and manages claims-related calls and emails, gathers information for claim submissions, documents inquiries in claims systems, and routes or escalates issues as needed.
Responsibilities
• Regularly answer calls in a timely, positive manner and provide exceptional customer service
• Receive inbound calls from claimants, attorneys, vendors, brokers, Third Party Administrators and agents in regard to claims
• Make outbound calls, when necessary, to policy holders, claimants, and adjustors accordingly to obtain additional information for claim submission
• Receive and record potential claims by phone and email
• Research requested information using available resources and provide accurate and detailed information regarding all inquiries, based on protocol
• Complete call notes and call reports as necessary and update them within the Claims’ Systems, recording details of comments, inquiries, complaints, and actions taken
• Route calls to other team members and departments when necessary
• Escalate customer concerns as needed
Skills
• A general understanding of insurance coverage (e.g. claimant and type of claim, etc.)
• Must be detail oriented, paying special attention to spelling, punctuation, grammar, and information
• Must be compassionate, patient, and professional
• Must have basic computer knowledge – using multiple screens and systems
• Adaptability - Agents must be flexible and open to change
• Excellent research and interpersonal skills
• Experience in customer service
Benefits
• Medical (PPO/HDHP), vision, disability, and life insurance.
• Enhanced dental plan with orthodontia coverage in addition to a standard plan.
• Generous PTO plan for all benefit-time eligible employees.
• Paid company holidays and 4 floating holidays.
• Paid parental leave.
• Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
• Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
• Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.
• Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.
• Voluntary benefits that include accident, critical illness, and hospital indemnity.
• Employee discount and rewards program on travel, tickets, electronics, home, and more.
Company Overview
• At biBerk, we’re smart about small business insurance. Visit biBerk.com to learn more or to start your quote today. It was founded in 2015, and is headquartered in Omaha, Nebraska, USA, with a workforce of 1001-5000 employees. Its website is https://www.biberk.com/.